Rattanak Long
Gold Coast,QLD
Summary
Banking consultant with 7 years of experience in Australia retail banking. During my time at the branch I have demonstrated and expertise my skills towards all individuals and organizations. I successfully retained clients by exceeding service expectations and increase customer satisfaction. I achieved this, through hardworking and job commitment.
I'm passionate in the new position and will continue to maintain my strong work ethnic and ready to take on added responsibilities to meet team goals. Directed sales and administration of all banking services, including deposits, loans, investments and trusts to businesses and individuals within assigned region. Worked with customers to develop investment and financial plans.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Banking Consultant
ANZ Banking Group
12.2016 - Current
- Extended and sustained relationships with customers to maintain and grow business.
- Analyzing and understand customer's financial needs and objective to provide better or improve their financial wellbeing.
- Working cohesively within team environment whilst striving to achieve individual goals.
Sale Consultant
Vodafone Hutchison Australia
03.2008 - 10.2016
- Advised consumers on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed knowledgeable on latest smart devices innovations and technological advancements through continuous training.
Skills
- Know Your Customer
- Security knowledge
- Anti-Money Laundering
- Unsure Lending
- Mortgage and Investment Lending
- Customer Service
- Organized and Energetic
- Cash Handling
- Products and Services Knowledge
- Constantly Demonstrates and encourage others to look at the positive
Certification
- Service Consultant Accreditation (Teller)
- Tier 2 Accreditation (Personal Banker 6.1)
- Lending Fundamentals Accreditation
- Home Loan Accreditation
Timeline
Banking Consultant
ANZ Banking Group
12.2016 - Current
Sale Consultant
Vodafone Hutchison Australia
03.2008 - 10.2016
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