Summary
Overview
Work History
Education
Skills
Orthoptic Student placements
References
Timeline
Generic

Ravena Yousif

Thomastown

Summary

Currently in my fourth and final year studying Bachelor of Orthoptics with Honours. I am an optical dispenser with three years of experience in delivering a high level of customer service and patient-centred care.

Overview

8
8
years of professional experience

Work History

Optical Assistant

OPSM
08.2021 - Current
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Developed rapport with customers through active listening skills.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Organise and manage appointment book via walk in patients or phone bookings.
  • Prepare the store for opening and complete end of day tasks for closing such as cleaning, restocking, and counting the till for end of day banking.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Work effectively and communicate well with staff such as other sales assistants, optometrists and managers.
  • Make Eft sales and keep up with KPI and store targets.

Sales Assistant

Ishka Handcrafts
11.2016 - 04.2021
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Bachelors of Orthoptics With Honours -

La Trobe University
Melbourne, VIC

High School - VCE

MERCY COLLEGE
Coburg, VIC
11.2020

Skills

  • Exceptional customer service skills
  • Organised and professional
  • Punctual
  • Time management
  • Team player
  • Responsible and reliable
  • Building rapport with patients
  • Proficient in HICAPS
  • Dispensing Glasses
  • Contact lens instruction
  • Frame Selection
  • Adjusting Eyewear
  • Fluent in Assyrian/Chaldean language

Orthoptic Student placements

  • Vision Australia | 05/08/24-06/09/24
  • La Trobe Eye Clinic | 01/04/24-10/05/24
  • Royal Victorian Eye and Ear Hospital | 22/01/24-16/02/24
  • Essendon Eye Clinic | 09/10/24-27/10/23
  • Vision screening at Heidelberg Primary School | 13/05/22
  • The Alfred Hospital | 16/09/21
  • Royal Children's Hospital | 15/09/23 & 09/09/21


References

Dr Alisha Shastri | co-owner and Optometrist at ioptical Greenvale 

E: alishashastri04@gmail.com

P: 0422276604


Timeline

Optical Assistant

OPSM
08.2021 - Current

Sales Assistant

Ishka Handcrafts
11.2016 - 04.2021

Bachelors of Orthoptics With Honours -

La Trobe University

High School - VCE

MERCY COLLEGE

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Ravena Yousif