Ravena Yousif
Thomastown
Summary
Currently in my fourth and final year studying Bachelor of Orthoptics with Honours. I am an optical dispenser with three years of experience in delivering a high level of customer service and patient-centred care.
Overview
8
8
years of professional experience
Work History
Optical Assistant
OPSM
BROADMEADOWS SHOPPING CENTRE, VIC
08.2021 - Current
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Developed rapport with customers through active listening skills.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Organise and manage appointment book via walk in patients or phone bookings.
- Prepare the store for opening and complete end of day tasks for closing such as cleaning, restocking, and counting the till for end of day banking.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Work effectively and communicate well with staff such as other sales assistants, optometrists and managers.
- Make Eft sales and keep up with KPI and store targets.
Sales Assistant
Ishka Handcrafts
NORTHLAND SHOPPING CENTRE, VIC
11.2016 - 04.2021
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelors of Orthoptics With Honours -
La Trobe University
Melbourne, VICHigh School - VCE
MERCY COLLEGE
Coburg, VIC11.2020
Skills
- Exceptional customer service skills
- Organised and professional
- Punctual
- Time management
- Team player
- Responsible and reliable
- Building rapport with patients
- Proficient in HICAPS
- Dispensing Glasses
- Contact lens instruction
- Frame Selection
- Adjusting Eyewear
- Fluent in Assyrian/Chaldean language
Orthoptic Student placements
- Vision Australia | 05/08/24-06/09/24
- La Trobe Eye Clinic | 01/04/24-10/05/24
- Royal Victorian Eye and Ear Hospital | 22/01/24-16/02/24
- Essendon Eye Clinic | 09/10/24-27/10/23
- Vision screening at Heidelberg Primary School | 13/05/22
- The Alfred Hospital | 16/09/21
- Royal Children's Hospital | 15/09/23 & 09/09/21
References
Dr Alisha Shastri | co-owner and Optometrist at ioptical Greenvale
E: alishashastri04@gmail.com
P: 0422276604
Timeline
Optical Assistant
OPSM
08.2021 - Current
Sales Assistant
Ishka Handcrafts
11.2016 - 04.2021
Bachelors of Orthoptics With Honours -
La Trobe University
High School - VCE
MERCY COLLEGE