Tamika Cook
Balga,Australia
Summary
I am a dedicated and motivated individual with a passion for helping others and providing exceptional service. I thrive in dynamic environments where I can solve problems, contribute to team goals, and make a positive impact. Whether managing customer inquiries or working under pressure, I stay calm and focused, always striving to improve both personally and professionally. I am eager to bring my strong communication skills, innovative thinking, and commitment to teamwork to any role I take on.
Overview
4
4
years of professional experience
Work History
Optical Assistant
Specsavers
09.2024 - Current
- Delivered excellent customer service by addressing inquiries and resolving issues, fostering customer loyalty.
- Assisted patients with frame adjustments and repairs, boosting satisfaction with eyewear purchases.
- Conducted pre-testing for optometrist exams, contributing to accurate diagnoses and treatment plans.
- Provided personalized frame and lens recommendations based on individual needs, enhancing customer satisfaction.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed administrative duties, including phone reception, booking appointments, processing payments, and maintaining customer details.
Retail Sales Assistant
Spendless Shoes
06.2023 - 09.2024
- Delivered excellent customer service, assisting with inquiries and ensuring a positive shopping experience.
- Maintained cleanliness, restocked shelves, and ensured store standards were met.
- Independently managed opening and closing procedures.
- Operated POS systems, processed EFTPOS transactions, and handled cash accurately.
- Monitored and maintained KPIs to meet store performance targets.
- Counted and reconciled cash and bank deposits at the end of shifts
Event Staff Member
Carnival Amusements
03.2023 - 05.2023
- Operated and restocked sideshow games and gift shop merchandise.
- Set up, packed down, and maintained rides and machines.
- Handled heavy equipment with care and efficiency.
- Provided exceptional customer service to families and children aged 2-17.
- Operated POS systems, processed EFTPOS transactions, and managed cash handling.
Cinema Worker
Event Cinemas
03.2021 - 02.2023
- Provided excellent customer service, assisting guest and resolving general inquires.
- Maintained cleanliness and presentation of all cinema's and customer facilities.
- Served food and beverages, adhering to safety and quality standards
- Operated POS systems and cash handling transactions accurately
- Directed customers to their cinemas, monitored cinema halls to ensure compliance with policies, including addressing unauthorized entry, and supported special events.
Education
Certificate III - Mental Health Certificate III Equivalent
North Metropolitan TAFE
Leederville, WA12.2022
Skills
- Exceptional Customer Support
- Strong Interpersonal Communication
- Effective Performance Under Pressure
- Dependable Team member
- Innovative Thinking
- Prolific Phone Skills
- Conflict resolution
Accomplishments
- 2016, Citizenship Award – Beechboro Primary School
- 2016, Student Councillor – Beechboro Primary School
- 2024, First Aid Training - North Metro Leederville Tafe
Timeline
Optical Assistant
Specsavers
09.2024 - Current
Retail Sales Assistant
Spendless Shoes
06.2023 - 09.2024
Event Staff Member
Carnival Amusements
03.2023 - 05.2023
Cinema Worker
Event Cinemas
03.2021 - 02.2023
Certificate III - Mental Health Certificate III Equivalent
North Metropolitan TAFE
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