Summary
Overview
Work History
Education
Skills
CERTIFICATIONS
Timeline
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Ravi Kumar Pal

Kensington,AU

Summary

Service-oriented professional with RSA certification and a track record of efficiency in dynamic settings. Demonstrates strong communication, problem-solving and teamwork skills to enhance guest experiences. Focused on safety compliance, process improvement and upholding high standards in customer service and operations.

Overview

4
4
years of professional experience

Work History

Associate Software Engineer

Accenture
Gurugram, Haryana
09.2021 - 07.2022
  • Enhanced service continuity by resolving critical system issues, reducing operational downtime by 15%.
  • Improved response efficiency 20% by identifying and fixing performance bottlenecks.
  • Communicated technical solutions to non-technical stakeholders, ensuring swift issue resolution for H&M’s e-commerce users.

Technical Lead

ExDC Solutions
Noida, Uttar Pradesh
12.2018 - 08.2021
  • Designed an automated attendance system achieving 94% accuracy, reducing administrative errors by 35%.
  • Presented project updates to management, aligning teams on progress and goals.
  • Scaled systems to handle high-demand periods, maintaining service quality.

Education

Masters - Data Science and Decisions

UNIVERSITY OF NEW SOUTH WALES
Sydney, Australia
06-2026

Bachelors - Computer Science and Engineering

Noida Institute of Engineering and Technology
Noida, India
08.2021

Skills

Communication & Service

  • Verbal Written Communication
  • Guest Complaint Resolution
  • Active Listening & Needs Assessment
  • Cross-Team Collaboration
  • Professional Phone/Email Etiquette

Operational Efficiency

  • Process Optimization
  • Time Management & Multitasking
  • Inventory Systems Management
  • Attention to Detail
  • Physical Stamina (Standing/Lifting)

Safety & Compliance

  • RSA Certification (NSW)
  • Hygiene & Sanitation Standards
  • Incident Reporting
  • Risk Mitigation

Technical Proficiency

  • Database/Record Maintenance
  • Microsoft Word
  • Microsoft Excel

CERTIFICATIONS

Responsible Service of Alcohol (RSA).

Timeline

Associate Software Engineer

Accenture
09.2021 - 07.2022

Technical Lead

ExDC Solutions
12.2018 - 08.2021

Masters - Data Science and Decisions

UNIVERSITY OF NEW SOUTH WALES

Bachelors - Computer Science and Engineering

Noida Institute of Engineering and Technology

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