Michelle Bennett
Merrylands,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gaming Attendant
Wenty Leagues Club
Wenthworthville, NSW
06.2025 - Current
- Monitored gaming areas for compliance with club policies and safety protocols.
- Assisted customers in locating gaming machines and answering inquiries.
- Maintained cleanliness and organization of gaming equipment and surrounding areas.
- Collaborated with team members to address customer concerns effectively.
- Adhered to all responsible gambling practices while assisting patrons in the club.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Monitored store activity to ensure safety of customers and staff members.
- Notified security of suspicious activity in gaming area for continued surveillance.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Monitored game area for safety and reported concerns to professionals for immediate assistance.
- Reported equipment failures and games no longer in service to professionals.
- Maintained a clean work area by sanitizing all gaming equipment after each use.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Parcel Sorter
Australia Post
Kemps Creek, NSW
06.2025 - Current
- Sorted parcels efficiently according to size and destination.
- Loaded and unloaded parcels from delivery trucks safely.
- Collaborated with team members to meet daily sorting targets.
- Followed safety protocols while handling heavy packages consistently.
- Sorted parcels based on size, weight, and destination address.
- Performed daily tasks related to parcel sorting including weighing packages, labeling boxes.
- Utilized automated equipment such as conveyors, sorters, and scanners in order to streamline the process.
- Scanned barcodes of incoming items to determine their destination.
Store Manager
Sunglass Hut
Wetherill Park, NSW
09.2018 - 02.2024
- Managed daily store operations to enhance customer experience and sales.
- Trained and mentored staff to improve product knowledge and service skills.
- Implemented inventory management practices to maintain optimal stock levels.
- Oversaw cash handling procedures to ensure accuracy and security.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delegated work to staff, setting priorities and goals.
Education
Graduate Certificate - REAL ESTATE (PROPERTY SERVICES) CERTIFICATE IV
TAFE NSW
NSW12-2018
Skills
- Customer service
- Cash handling
- Inventory management
- Communication skills
- Problem solving
- Attention to detail
- Patience and empathy
- Sales and upselling
- Responsible gambling practices
- Computer literacy
- Teamwork and collaboration
- Flexibility
- Time management
- Energy and enthusiasm
- Interpersonal skills
- Cleanliness standards
- Multitasking
- Positive attitude
Certification
- CERTIFICATE IV, IN REALESTATE SALES AND PROPERTY MANAGEMENT
- RSA AND RCG
Languages
English
Professional
Tagalog
Professional
Timeline
Gaming Attendant
Wenty Leagues Club
06.2025 - Current
Parcel Sorter
Australia Post
06.2025 - Current
Store Manager
Sunglass Hut
09.2018 - 02.2024
Graduate Certificate - REAL ESTATE (PROPERTY SERVICES) CERTIFICATE IV
TAFE NSW
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