Rawa Fatah

• Increased membership from 700 to 970 members (+38% growth), generating $16,490 in weekly recurring revenue (970 members × $17/week).
• Consistently achieved monthly KPIs across Participation, New Monthly Sales, and Financial performance.
• Improved new-member activation rate by ensuring high early-engagement participation within the first 30 days.
• Delivered strong sales performance through strategic outreach, lead management, and community engagement.
• Raised additional revenue for the club through targeted financial initiatives and promotional campaigns.

▪ Enhanced customer satisfaction by delivering timely and accurate claims resolutions across multiple insurance categories.
▪ Managed home and weather-related insurance claims—including flooding, fire, storm damage, and malicious damage—ensuring efficient, compliant, and customer-focused outcomes.
▪ Provided empathetic and professional support throughout the claims process, prioritizing trust, transparency, and client wellbeing.
▪ Collaborated with various brands under the Suncorp Group umbrella, adapting to diverse policy frameworks, internal systems, and procedural requirements.
▪ Maintained detailed, organized, and accurate documentation to support claims processing, auditing, and reporting standards.
▪ Handled claims in full alignment with corporate policies, industry regulations, best practices, and customer expectations.

▪ Managed and exceeded performance KPIs by consistently delivering a customer satisfaction rate of 95%+ through personalized travel packages, timely booking assistance, and smooth issue resolution.
▪ Drove an average of 10% monthly revenue growth by upselling premium travel services and maintaining a strong 80% repeat client rate.
▪ Increased client satisfaction by designing tailored travel itineraries based on individual preferences and specialized travel needs.
▪ Provided exceptional customer service by addressing concerns promptly and resolving issues efficiently, resulting in positive reviews and strong client referrals.
▪ Maintained professionalism and efficiency under pressure, successfully handling high-stress situations, disputes, and last-minute travel complications.

▪ Founded and operated a Web3-focused marketing company, establishing strong relationships with major blockchain projects, clients, and crypto founders.
▪ Scaled the company’s Twitter presence to 30,000+ followers through targeted marketing strategies, branding initiatives, and consistent community engagement.
▪ Managed the acquisition and distribution of project whitelists, providing exclusive early-access opportunities to community members.
▪ Led the transition of the company into an alpha group (DAO), delivering insider insights, project analysis, and early investment opportunities to members.
▪ Supported the development of a group portfolio valued at over $600,000, driven by strategic whitelist distribution, project involvement, and informed decision-making.