Summary
Overview
Work History
Education
Skills
Awards
References
Hobbies and Interests
Timeline
Generic

Reanne Marsenic

63 Preddy's Road, Bexley,NSW

Summary

Personable and dedicated Customer Service Representative with extensive experience in aviation industry with over 10 years. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

DUTY MANAGER

Star Aviation
Sydney International & Domestic Airport
11.2023 - Current
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Consistency in achieving KPI’S relating to safety and OTP - Airline Knowledge/ Experience
  • Complied with company policies, objectives and communication goals.
  • Addresses and resolves unacceptable performance occurrences within the team. Reports non-compliant workplace behavior to the Airport Manager.
  • Liaise with Airport Manager to find solutions towards any negative feedbacks and to improve customer service delivery.
  • Liaise with Airline Representatives and Airline Resource Allocating Teams on shift, to plan tasks to meet the needs and ensure high quality customer service of the operations.
  • Daily meeting with team members to motivate and encourage staffs, ensuring team members to act in accordance Star Aviation guidelines and appropriate and professional standards, and provide excellent customer service for the passengers.
  • Received and review report regarding equipment safety standard from direct team members to maintain and manage the equipment.
  • Represent both the Airline and Star to the highest-level ensuring customer satisfaction.

CUSTOMER SERVICE SUPERVISOR

Star Aviation
Sydney International Airport
07.2023 - 11.2023
  • Generate and responsible of Gendec and COC
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

SERVICE DESK & GATE DESPATCH

Virgin Australia
Sydney International Airport
01.2012 - 01.2020
  • Proficient in providing exceptional customer service to airline passengers.
  • Skilled in managing booking changes, seat assignments, and rebooking flights.
  • Experienced in resolving customer inquiries and issues in a timely and professional manner.
  • Proven ability to oversee aircraft boarding processes and ensure on-time departures.
  • Familiarity with coordinating ground operations and communicating effectively with flight crews.

Education

Higher School Certificate -

Kingsgrove High School
01.2009

Skills

  • Team Leadership
  • Airline operations knowledge
  • Problem solving
  • Strategic thinking
  • Resource Allocation
  • KPI Setting and Review
  • Performance Management
  • Verbal and Written Communication
  • Operational Oversight
  • Team Development
  • Attention to Detail
  • Customer Communication

Awards

SUPERSTAR Award June 2023, Sydney International Airport

References

  • Matt Cowan

      Head of Service Delivery at Star Aviation Services

      matt.cowan@staraviationservices.com.au

      0433 251 103

  • Billy Dzajkoski

      Client Engagement Manager (Cabin Cleaning) at Star Aviation Services

      billy.dzajkoski@staraviationservices.com.au

      0412 501 043

Hobbies and Interests

  • Travelling
  • Hiking
  • Pilates
  • Meditation

Timeline

DUTY MANAGER

Star Aviation
11.2023 - Current

CUSTOMER SERVICE SUPERVISOR

Star Aviation
07.2023 - 11.2023

SERVICE DESK & GATE DESPATCH

Virgin Australia
01.2012 - 01.2020

Higher School Certificate -

Kingsgrove High School

Similar Profiles

CREATE PROFILE
Reanne Marsenic