Lindsay Coles
Perth
Summary
Veterinary nurse with 29 years of experience, specializing in patient care and team management with unique experience in diagnostic imaging. Proven track record in developing protocols for patient monitoring and record-keeping, enhancing workflow efficiency in veterinary practices. Experienced in both clinical and managerial roles, including practice management and assisting in advanced diagnostic procedures. Committed to delivering high-quality care and fostering strong client relationships through effective communication and education.
Currently, my priorities are in managing and strengthening client relationships. Experience includes handling various customer inquiries, resolving complaints, and coordinating with internal departments to ensure client satisfaction. My strengths are strong communication skills, problem-solving abilities, and a deep understanding of client needs. I aim to make a significant impact on improving client relations and enhancing customer experience, simultaneously working collaboratively with veterinary teams to ease their work load and emotional strains.
Overview
30
30
years of professional experience
Work History
Client Liaison Officer
The Animal Hospital at Murdoch Hospital
03.2025 - Current
- Serve as the primary contact for clients, addressing inquiries and concerns to enhance communication.
- Streamline operations by ensuring timely updates between clients, staff, and referring veterinarians.
- Support phone triage processes, offering advice for previously treated patients.
- Foster a welcoming and professional atmosphere in the waiting area to improve efficiency.
- Assist with invoicing and insurance claims, reducing discharge wait times for clients.
- Point of contact for referring vets, developing, and nurturing relationships.
Ultrasound Support Nurse
Vetwest (Vetpartners)
09.2023 - 02.2025
- Assisted Dr Kerri Renshaw, the mobile ultrasonographer between Vetpartner clinics.
- Performed the scheduling and triage of patients
- Performed the anaesthesia and monitoring of anaesthesia in mostly compromised patients
- Assisted in procedures including fine needle aspirates and prostate washes.
- Performed all the necessary pathology arrangements
- Care and maintenance of the ultrasound machine
- Communication with the clients to confirm bookings and clinic admissions and discharges
- Co-ordinated with teams to optimize work flow for triage and travel
Practice Manager and Vet Nurse
Vetwest (Vetpartners)
02.2020 - 08.2023
- Managed team operations, including processing timesheets and creating rosters for optimal productivity.
- Organized ongoing education initiatives and conducted annual performance reviews to enhance team development.
- Oversaw financial management, including budget creation, KPI analysis, and stock management.
- Executed daily nursing tasks in a busy generalist practice, ensuring quality patient care.
- Performed reception duties, including client check-ins, appointment bookings, and educational support.
- Maintained inventory by monitoring stock levels and conducting stock takes.
- Handled payment processing and balanced the till accurately to ensure efficient transactions.
- .Streamlined clinic operations, enhancing workflow efficiency and patient care quality.
Vet Nurse, MRI Vet Nurse
Fourways Veterinary Hospital
11.2001 - 02.2020
- Oversaw appointment and workflow management to enhance operational efficiency.
- Collaborated with medicine specialists in endoscopy, bronchoscopy, rhinoscopy, CSF aspirates, bone marrow aspirates, and care of chest drains and feeding tubes.
- Ensured hospital cleanliness standards were maintained consistently.
- Trained nursing staff to improve patient care and procedural compliance.
- Developed ICU and critical care monitoring protocols to optimize patient outcomes.
- Performed the MRI's under supervision of specialist clinicians, Dr. Alain Cater and Dr. Ryan Friedlein.
Veterinary Nurse
Panorama Veterinary Clinic
03.2001 - 10.2001
- Management of the hospital
- Nursing of patients
- Anaesthesia
- Assisting in surgery
- Dentistry
- Radiography
- Client relations
- Weight clinics
Veterinary Nurse in Opthalamology
Cape Animal Medical Centre
10.2000 - 03.2001
- Assisting Dr Gary Bauer in eye examinations
- Treating eye patients
- Anaesthetics
- Assisting with eye surgery
- Assisting Dr Bauer with house calls for horses and wildlife for eye consultations.
- Client education
- Clinic maintenance
Veterinary Nurse
Fourways Veterinary Hospital
02.1996 - 08.2000
- General nursing and patient care
- Puppy socialization
- Weight clinics
- Blood typing and donor clinic
- Radiographs
- Dentistry
- Assisting in surgery
- Lab work, fully equipped Idexx lab
- Stock inventory management
Education
Diploma - Veterinary Nursing
Onderstepoort Veterinary Faculty, University of Pretoria
11.1995
Matric Certificate -
Northcliff High School
11.1993
Skills
- Client service optimization
- Skilled in radiography, MRI, and ultrasonography
- Patient care management
- Collaborative team management
- Effective communication
- Employee performance review
- Financial planning
- Operational improvement
- Effective problem resolution
- Service excellence
- Inventory management
- Prioritization and scheduling
- Comprehensive policy rollout
- Conflict resolution skills
Timeline
Client Liaison Officer
The Animal Hospital at Murdoch Hospital
03.2025 - Current
Ultrasound Support Nurse
Vetwest (Vetpartners)
09.2023 - 02.2025
Practice Manager and Vet Nurse
Vetwest (Vetpartners)
02.2020 - 08.2023
Vet Nurse, MRI Vet Nurse
Fourways Veterinary Hospital
11.2001 - 02.2020
Veterinary Nurse
Panorama Veterinary Clinic
03.2001 - 10.2001
Veterinary Nurse in Opthalamology
Cape Animal Medical Centre
10.2000 - 03.2001
Veterinary Nurse
Fourways Veterinary Hospital
02.1996 - 08.2000
Matric Certificate -
Northcliff High School
Diploma - Veterinary Nursing
Onderstepoort Veterinary Faculty, University of Pretoria
References
- Kerri, Renshaw, Dr, 0413 168 737, Vetwest
- Amy, MacDonald, 0436 650 400, Vetwest
Hobbies and Interests
I enjoy being active and having an outdoor lifestyle. I adore my dog and we enjoy the beach and river lifestyle Perth offers.
Personal Information
Similar Profiles
Lindsay ColesLindsay Coles
Client Liaison Officer at The Animal Hospital at Murdoch HospitalClient Liaison Officer at The Animal Hospital at Murdoch Hospital
Melanie HondemaMelanie Hondema
Veterinary Nurse at The Animal Hospital @ Murdoch University- EmergencyVeterinary Nurse at The Animal Hospital @ Murdoch University- Emergency
Daniella MaskellDaniella Maskell
Veterinary Nurse Assistant at The Animal Hospital Murdoch UniversityVeterinary Nurse Assistant at The Animal Hospital Murdoch University
Abbie HynesAbbie Hynes
Banquet Server at Ballymargery VillageBanquet Server at Ballymargery Village
Lucy DavisonLucy Davison
Drama Teacher at Wesley CollegeDrama Teacher at Wesley College