Rebecca-Lee Camilleri

• Assisted clients with daily living tasks to promote autonomy and improve quality of life.
• Supported the development of individualized care strategies with diverse teams to address client requirements.
• Provided companionship and emotional support to create a nurturing atmosphere for clients.
• Arranged transportation and scheduled appointments to facilitate access to healthcare services.
• Assist clients during day programmes and specially arranged outings.
• Assisted in coordinating daily program site and client interactions during coordinator absences. Managed office operations and handled telephone communications as needed. Performed data entry and resolved issues to support staff and enhance client experiences.

• Offered friendly and efficient service to all customers, handled challenging inquiries.
• Valid driver's license and access to reliable transportation.
• Reviewed drawings to ensure accuracy and update databases accordingly where required.
• Exceeded goals through effective task prioritization and great work ethic.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
• Contributed to centralized GIS portal and Edocs database, correctly inputting data on new job sites and revising data on changing conditions.
• Provided technical recommendations and support documentation to aid in GIS process improvement.
• Conferred with users to analyze, configure or troubleshoot applications.
• Capturing of - Works as executed, Pink sheets (High voltage / Transmission), Capturing Polygons for Contestable works subdivisions, capturing of White sheets (NOSW, Life support, CCP’s, FIS, pole replacements), capturing Old plans, capturing Field books.
• Registering jobs into Projtrack due to system update.
• Monitor Asset Information Email account

* Geographical Information System updating and adjusting system to show current underground and overhead assets, according to drawings provided.

* Reading and interpreting Maps to customers

* Retrieving Dial Before You Dig requests from website

* Updating website to show current job status

* Completed Dial Before You Dig inquiries

* Collected required underground information from Geographical Information System

* Printed required Geographical Information System Plots for customers

* Responding to Customer once inquiry completed

* Answer phone inquiries, prepare relating documentation for collection

* Print required drawings, Fieldbooks and Oldplans from DOCS program

* Serve customers, explain drawings provided where necessary

* Assist with Data Extract projects.

* Reading and Interpreting Maps

*Creating jobsw

* Locating Assets

* Confirm underground mapping in Geographical Information System

* Retrieve scanned maps from Doc system

* Printing the issue from monthly distribution

* Assist with DIS Audit fixes

* Filing

*Answsering phones and taking messages

* Office Cleaning

• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
• Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
• Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
• Assessed quality control levels on selected addresses and determined acceptability of samples.
• Verified contents of inventory loads against shipping papers.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Supervised and trained new staff in performing census.
• Safely and securely loaded items to prevent damage during transport.
• Accurately recorded discrepancies of damaged parcels.
• Addressed customer complaints and requests by resolution or escalation.
• Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
• Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
• Administered inventory network, controlled stockroom procedures and supervised warehouse administration exercises.
• Monitored tasks and staff assignments to deliver all projects under-budget and on-time.
• Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
• Recorded adjustments, pallet audits and tracked discrepancies.
• Gauged production progress to inform leaders of performance concerns.
• Coordinated, collected and maintained vendor and organizational records.
• Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Increased traceability of cargo through documentation and use of remote tracking systems.
• Managed team of approx 10 people to achieve optimal productivity and inventory control.
• Maintained and organized inventory receipts and efficiently processed changes to reduce process lags.
• Tracked personnel and supplies within company.

• Maintained logs of incoming dictation projects and transcription records.
• Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
• Used headsets and transcribing software to take dictation of recorded conversations required for court use.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• High Level government security check required
• Required to type minimum of 80wpm with 98% accuracy level on a daily basis
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Responded to customer requests for products, services and company information.
• Booking flights when required
• Front switchboard operations
• Assist management when required
• Customer quotes

• Administrative duties ( filing, mailing, phones, banking)
• Customer service inquiries
• Customer quotations