Rebecca McGown
Brisbane,AU
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
14
14
years of professional experience
Work History
Personal Care Assistant
Bolton Clarke formerly McKenzie Capella Bay Aged Care
10.2021 - Current
- Provide high quality care and compassion to residents not only during their daily routine, but during COVID outbreaks reassuring residents that everything is ok and that I am here to help
- Caring for residents and supporting families when their loved ones at End-of-Life Stage
- Help train new employees making sure they understand the importance of infection control, hand hygiene and are in compliance with National and Bolton Clarke's standards.
- Assisted residents with activities of daily living such as bathing, dressing, grooming and toileting whilst maintaining good personal hygiene.
- Administered medication under supervision of a registered nurse or physician.
- Maintained accurate records of residents care activities on computerized systems for charting purposes.
- Ensured safety of residents by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to residents by listening attentively and engaging them in meaningful conversations.
- Assessed changes in condition or behavior of the resident which may require further medical attention.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Reported concerns to nurse supervisor to promote optimal care.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Observed residents for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Created safe and positive living situations for residents by communicating with family and other staff about concerns or challenges.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
Personal Care Assistant
Adventist Retirement Plus – Currently doing my 3 weeks placement for Certificate III in Individual Support
09.2021 - 10.2021
- Assisted residents with activities of daily living such as bathing, dressing, grooming and toileting.
- Participated in recreational activities with residents such as reading books, playing cards or board games.
- Ensured safety of residents by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to residents by listening attentively and engaging them in meaningful conversations.
Operations Manager
Krystal Transport Pty Ltd
White Rock
07.2018 - 03.2020
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Service Advisor / Warranty Administrator
RGM Maintenance
Cairns
01.2016 - 07.2018
- Managed interactions with customers and mechanics to assure precise advice, options, and stage-by-stage vehicle servicing updates
- Processed warranty claims for truck clients, including Holden, Jeep, Mercedes Benz, Iveco, and Mitsubishi
- Steered new employees training to ensure superior customer service
- Spearheaded office duties, including inspection vehicles outstanding recalls, completion of all bookings, and solving complaints and queries
- Acquired heavy motor mechanics knowledge
- Attained sound skills in Microsoft Office (Excel, Outlook), Pentana, Eranet, and warranty-claim programs for numerous types of trucks.
Warranty Administrator
FR Irelands Holden
Cairns
11.2014 - 01.2016
- Managed interactions with customers and mechanics to assure precise advice, options, and stage-by-stage vehicle servicing updates
- Processed warranty claims for truck clients, including Holden, Jeep, Mercedes Benz, Iveco, and Mitsubishi
- Steered new employees training to ensure superior customer service
- Spearheaded office duties, including inspection vehicles outstanding recalls, completion of all bookings, and solving complaints and queries
- Acquired heavy motor mechanics knowledge
- Attained sound skills in Microsoft Office (Excel, Outlook), Pentana, Eranet, and warranty-claim programs for numerous types of trucks.
Airport Customer Service Supervisor
Sun Palm Transport
Port Douglas
07.2013 - 11.2014
- Executed transport operations, including regulating customer transportation between airport and hotel, opening counter, interacting with airport staff to guide customers, and organising special requirements from Head Office
- Steered office duties, such as managing weekly rosters, finalising all bookings, concluding end-of-shift banking, and resolving complaints/queries
- Piloted training of new employees to ensure consistent high-quality customer service.
Fire Technician
Northern Fire Systems
Manunda
09.2010 - 02.2013
- Piloted maintenance, servicing, installation, modification, and commissioning of fire-hydrant systems, portable fire equipment, emergency lighting systems, and fire/smoke doors, in compliance with Australian standards
- Spearheaded system restoration, preventive/corrective maintenance, inspections, modifications, installations, acceptance checks, repairs, and overhauls
- Ensured compliance to standards by providing dependable prime-standard customer service
- Piloted installation, testing, and diagnosis of equipment to evaluate systems general conditions and implement modification solutions when required.
Education
Certificate III Individual Support -
Queensland Tafe College
Alexandra Hills, QLD10-2021
Skills
- Patient Care And Companionship
- Family Support
- Personal Hygiene Assistance
- Personal Grooming Care
- Meal Serving And Feeding
- Patient Monitoring
- Safety Protocols
- Disease Prevention
- Personal Care Services
- Clinical Documentation And Reporting
- Preventive Maintenance
- Compassionate Client Care
- Medical Hygiene Management
- Nursing Assistance
- Patient Documentation
References
- Dina Park, Registered Nurse (Bolton Clarke and PA Hospital), 0428 805 997
- Karen Mapstone, Registerd Nurse (Bolton Clarke/ McKenzie Aged Care), 07 3119 3100
Timeline
Personal Care Assistant
Bolton Clarke formerly McKenzie Capella Bay Aged Care
10.2021 - Current
Personal Care Assistant
Adventist Retirement Plus – Currently doing my 3 weeks placement for Certificate III in Individual Support
09.2021 - 10.2021
Operations Manager
Krystal Transport Pty Ltd
07.2018 - 03.2020
Service Advisor / Warranty Administrator
RGM Maintenance
01.2016 - 07.2018
Warranty Administrator
FR Irelands Holden
11.2014 - 01.2016
Airport Customer Service Supervisor
Sun Palm Transport
07.2013 - 11.2014
Fire Technician
Northern Fire Systems
09.2010 - 02.2013
Certificate III Individual Support -
Queensland Tafe College
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