Rebecca Mclean

• Made sure each customer felt welcomed into our store and felt that they could come to me with any questions/queries.
• Provided personalized recommendations on swimwear/clothing/swim equipment, based on customer preferences or specific needs.
• Increased customer satisfaction by providing exceptional service and product knowledge.
• Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
• Listened to customer needs and desires to identify and recommend optimal products.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Managed efficient cash register operations. Ensuring the POS float was balanced at the beginning, end and during the shift.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

-Balance and organized the cash register by handling cash and counting change during and at the end of a shift

-Sell retail items such as newspapers and birthday cards

-Provide knowledge about Tattslotto to help customers with any questions they have

-Assisted customers with prompt and polite support in-person and via telephone.

-Assist customers in store in finding items that they would like or suggesting similar options for them

-Provide a willingness to help customers with any concern they have no matter the situation

-Took orders on the till

-Prepared milkshakes, smoothies and hot drinks

-Prepared hot food and desserts

-Provided extensive knowledge about the strawberry farm and how the farm worked to customers

-Applied quick thinking to resolve customer issues in busy times

-Maintained tidy and organized store environment to comply with cleanliness standards.

-Sold items at retail counter

-Provided wine/cider tastings at the wine bar

-Worked closely with the shift manager to solve problems and handle customer concerns.

-Packaged items for sale

-Cleaning of inside and outside areas

-Organised orders in the cafe area to make sure taking out and preparing of orders ran smoothly and effectively

-Provided a positive and kind attitude to all customers

-Took meal orders over the phone and in person

-Used cash registers and credit card machines for payments

-Brought out meals to customers

-Cleaned tables and prepared them for the next customers

-Adhered to customer needs by helping customers choose meals and where needed, adjusted dishes relating to dietary requirements

-Prepared drinks and desserts

-Resolved customer and employee complaints to maintain complete customer satisfaction in various scenarios

-Bussed tables during busy periods to assist staff and quickly turn over tables.

-Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.