Hi, I’m
Rebecca Richardson
Ocean Grove,VIC
Summary
Hair has always been my passion. I finally got the opportunity to do my apprenticeship at age 26 after being a Music Teacher for many years.
I started my apprenticeship at a little salon in Queenscliff whilst completing my training at Pivot Point in Melbourne. Near the end of my apprenticeship I moved salons to a salon closer to home in Ocean Grove where I worked for 7 years.
In 2020 COVID hit and in the time I was away from the salon, I decided to go out on my own as a sole trader working from my home salon and a local salon as a freelance hairstylist. I’ve managed to build a loyal clientele and absolutely love what I do. Hair definitely is my passion.
Overview
14
years of professional experience
Work History
Miss Rebecca Richardson
Senior Hairdresser
04.2021 - Current
Job overview
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Increased salon revenue through upselling additional services and retail product sales.
- Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
- Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
- Initiated and engaged clients in conversations as part of personalized service.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
Education
Pivot Point Hair Academy Melbourne, VIC
Certificate IV from Hair Design
01.2012
Skills
- Goal Setting and Achievement
- Client Relationship Building
- In-depth Consultations
- Professionalism and Ethics
- Advanced Haircutting Techniques
- Continuing education
- Balayage and ombre techniques
- Effective problem solving
- Client Retention Strategies
- Relationship Building
- Workspace Organization
- Social skills
- Clear Communication
- Cash Register Operation
- Customer Consultation
- Relationship building and management
- Appointment Scheduling
- Adaptable to Changing Client Needs
- Men and women haircuts
- Creativity and Originality
- Highlights and lowlights
- Outstanding client retention
Timeline
Senior Hairdresser
Miss Rebecca Richardson
04.2021 - Current
Pivot Point Hair Academy
Certificate IV from Hair Design
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