Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Corbet

Carine,WA

Summary

A motivated and passionate individual with a number of years in the aviation and sales industries. Focused on giving outstanding customer service and delivering a high standard of care and attention while ensuring the safety and wellbeing of customers are considered at all times.

Overview

34
34
years of professional experience

Work History

Telephone Crisis Supporter

Lifeline
09.2021 - Current
  • Offering supportive counselling and crisis intervention to individuals in crisis.
  • Making strong connections with clients to allow them to open up in order to gain an understanding of how best to support their needs.
  • Referring clients to suitable agencies that can offer support.
  • Remaining calm and non judgemental when dealing with people who have heightened emotions.
  • Assessing level of danger and risk and making the decision to notify supervisor if emergency services are needed.

Support Worker

Mable
05.2021 - Current
  • Assisting lady who has early onset dementia to access community.
  • Encouraging engagement in outdoor and recreational activities.
  • Planning outings that are appropriate to her level of function.
  • Being vigilant and aware of any situations that would cause her distress.
  • Creating case notes of points that are relevant to pass on to her other carers.
  • Ensuring that her time is meaningful and has value to her.

Cosmetics Counter Manager

Terrywhite Chemmart
11.2014 - Current
  • Setting up sales floor within merchandising guidelines and maintaining cleanliness and safety of department.
  • Maintaining positive customer relations by gaining customer loyalty to ensure return of business.
  • Keeping abreast of current trends and relaying information to other team members and customers
  • Working efficiently in a team to create the best outcome for the business.
  • Dealing with complaints and issues that customers may have and relaying information to upper management.
  • Ordering stock to ensure sufficient levels to meet customer demand.
  • Liaising with Sales Reps and maintaining good relations in order to serve the business going forward.

Sales Consultant

Nuance Duty Free
07.2005 - 11.2013
  • Primarily responsible for running of Chanel Cosmetic counter at Perth International Airport
  • Maintaining high levels of cleanliness and professionalism when running counter.
  • Entering passenger details into systems to ensure accurate information recorded.
  • Dealing with various cultural differences in a respectful manner.
  • Accurately converting various foreign currencies to the equivalent Australian Dollar.
  • Attending training on a regular basis to maintain knowledge of products and company policies.

Cabin Crew Member

British Airways Regional
05.1995 - 03.2000
  • Maintaining cleanliness and comfort of cabin.
  • Responsible for safety and comfort of passengers on regional and European flights from Birmingham Airport.
  • Performing all pre flight safety checks on board aircraft.
  • Clearly explaining and demonstrating pre flight safety checks to passengers prior to take off.
  • Carrying out all service requirements within cabin.
  • During maternity period, assisting with check in procedures and maintaining smooth running of Business lounge at Birmingham Airport.

Cabin Crew Member

British Airways
03.1989 - 03.1995
  • Responsible for safety and comfort of passengers flying on international routes from London
  • Assisting passengers with special needs and unaccompanied minors in boarding, throughout flight and when disembarking from aircraft.
  • Delivering inflight service including special dietary requirements.
  • Working as a team and following commands from flight crew when the needs arise.
  • Being accommodating with various cultural requirements such as needing a quiet area to pray.
  • Making announcements on inflight PA system
  • Sale of Duty Free items and handling of various currencies.

Education

Higher National Diploma - Secretarial Studies With Languages

Napier College
Edinburgh, UK
08.1985

Skills

  • Communication
  • Team worker
  • Service Quality
  • Safety Standards
  • Conflict Resolution
  • Brand Promotion

Timeline

Telephone Crisis Supporter

Lifeline
09.2021 - Current

Support Worker

Mable
05.2021 - Current

Cosmetics Counter Manager

Terrywhite Chemmart
11.2014 - Current

Sales Consultant

Nuance Duty Free
07.2005 - 11.2013

Cabin Crew Member

British Airways Regional
05.1995 - 03.2000

Cabin Crew Member

British Airways
03.1989 - 03.1995

Higher National Diploma - Secretarial Studies With Languages

Napier College

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Adriana Corbet