Rebecca Thomson
Hampton,Vic
Summary
Hardworking and passionate team player seeking position in the travel industry that offers professional challenges utilising interpersonal skills and excellent time management.
Overview
22
22
years of professional experience
Work History
Customer Service Officer
Sandringham Hospital
11.2022 - Current
- Greeting patients
- Answering and actioning high volume of inbound phone calls
- Resolving customer complaints and ensuring calls are handled in a professional and prompt manner
- Making patient bookings and completing general administrative tasks
Travel Consultant
The World at Braeside Travel
02.2017 - 03.2020
- Managing the booking of flights, hotel accommodation, car rental and travel insurance for clients
- Meeting and greeting clients
- Responding to client’s questions, issues and complaints and finding effective solutions when required
- Taking payments and handling sensitive information with professionalism and discretion.
Childcare & Domestic Responsibilities
01.2008 - 01.2017
Administration Assistant
DLA Piper Australia
01.2003 - 01.2008
- Meeting and greeting clients
- Answering all incoming calls in a prompt manner, taking messages and transferring calls
- Arranging weekly staff meetings
- Organising and scheduling meetings and conferences
- Booking travel arrangements for senior staff.
Education
Certificate IV in Allied Health Assistance, Nutrition and Dietetics -
Holmesglen College
2021
Certificate III in Travel and Certificate IV in Travel and Tourism -
Jetset College
2016
VCE -
Norwood Secondary College
01.1995
Skills
- Strong team player
- Excellent communication skills
- A positive attitude and strong ability to learn new skills
- Excellent skills in multi-tasking
Timeline
Customer Service Officer
Sandringham Hospital
11.2022 - Current
Travel Consultant
The World at Braeside Travel
02.2017 - 03.2020
Childcare & Domestic Responsibilities
01.2008 - 01.2017
Administration Assistant
DLA Piper Australia
01.2003 - 01.2008
Certificate IV in Allied Health Assistance, Nutrition and Dietetics -
Holmesglen College
Certificate III in Travel and Certificate IV in Travel and Tourism -
Jetset College
VCE -
Norwood Secondary College
References
Available upon request
References
Available upon request
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