Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Reken Park

Bennett Springs

Summary

Dynamic and dedicated professional with extensive experience as an Aviation Protection Officer at ISS Facility Services. Proven expertise in passenger screening and crisis management, enhancing safety protocols while delivering exceptional customer service. Recognized for fostering teamwork and resolving conflicts effectively, ensuring a secure and welcoming environment for all airport users.

Overview

9
9
years of professional experience

Work History

Aviation Protection Officer

ISS Facility Services
08.2023 - Current
  • Assisted in the development of new security protocols, contributing to an increased level of protection for all airport users.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow Aviation Protection Officers.
  • Provided excellent customer service, addressing passenger concerns and answering questions related to aviation protection procedures.
  • Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.

Barista Shift Supervisor

Emirates Leisure Retail
10.2021 - 09.2023
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Chef Supervisor

Hakata Gensuke
09.2017 - 10.2021
  • Streamlined food preparation processes for faster service times and better quality control.
  • Troubleshot equipment issues in the kitchen quickly so as not to disrupt operations or compromise food safety.
  • Enhanced kitchen efficiency by implementing effective inventory management systems and reducing food waste.
  • Collaborated with front-of-house staff to provide seamless dining experiences for guests.
  • Maintained a clean and sanitary kitchen environment, ensuring compliance with health codes and regulations.
  • Assisted with menu development and planning.

Front of House Employee

Koto Sushi
08.2016 - 08.2017
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

No Degree - Business

MEGT
Perth, WA
01-2025

Skills

  • Passenger screening
  • Incident investigation
  • Crisis management
  • Baggage inspection
  • Teamwork
  • Problem-solving
  • Time management
  • Organizational skills
  • Customer relations skills
  • Decision-making
  • Conflict resolution
  • X-ray machine operation
  • Friendly and outgoing
  • Cash handling
  • Exceptional customer service

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Aviation Protection Officer

ISS Facility Services
08.2023 - Current

Barista Shift Supervisor

Emirates Leisure Retail
10.2021 - 09.2023

Chef Supervisor

Hakata Gensuke
09.2017 - 10.2021

Front of House Employee

Koto Sushi
08.2016 - 08.2017

No Degree - Business

MEGT

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Reken Park