MONIKA VERMA
Ellenbrook,Australia
Summary
Dynamic Aviation Protection Officer with ISS Facility Services, skilled in passenger screening and incident investigation. Enhanced airport security through effective baggage inspections and proactive collaboration with law enforcement. Recognized for exceptional customer service and maintaining a safe environment, ensuring compliance with aviation safety regulations while fostering a welcoming atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aviation Protection Officer
ISS Facility Services
05.2022 - Current
- Implemented security protocols to ensure compliance with aviation safety regulations.
- Conducted thorough inspections of baggage and cargo for prohibited items.
- Collaborated with law enforcement agencies to address security threats proactively.
- Developed training programs for new officers on emergency response procedures.
- Maintained professional demeanor while interacting with passengers, providing clear communication during security procedures.
- Enhanced airport security by conducting thorough passenger and luggage screenings.
- Provided excellent customer service, addressing passenger concerns and answering questions related to aviation protection procedures.
Security Officer and Crowd Controller
Corporate Security Australia Pty Ltd
12.2018 - 03.2023
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, providing first aid and coordinating emergency services.
- Enforced facility regulations, maintaining order and compliance among personnel and guests.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Officer and Control Room Operator
Southern Cross Protection
01.2019 - 04.2022
- Monitored premises to deter criminal activity and ensure safety of personnel and property.
- Implemented emergency response procedures, ensuring swift action during critical situations.
- Evaluated security technology systems for upgrades, improving surveillance capabilities and efficiency.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Safety and Security Officer
NPB Security
11.2018 - 02.2022
- Monitored premises to prevent theft, vandalism, and ensure safety of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Collaborated with law enforcement during incidents to provide accurate information and support investigations.
- Managed access control systems to regulate entry points and verify identities of visitors.
- Responded promptly to alarms and disturbances, assessing situations for appropriate action.
- Prepared detailed reports on incidents, ensuring accurate documentation for future reference and analysis.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Implemented safety measures that improved overall security posture across multiple facilities.
- Checked and verified photo identification prior to granting facility access.
Education
Advanced Diploma - Hospitality Administration And Management
Global College Australasia
Perth, WA11-2022
Diploma - Hospitality Administration And Management
Stanley College
Perth, WA07-2020
Skills
- Passenger screening
- Firearms handling
- Incident investigation
- Patrolling techniques
- Baggage inspection
- Security management
- First aid and CPR
Accomplishments
- Achieved goals through effectively helping with task.
- Collaborated with team in the development of company projects.
- Achieved results by completing tasks with accuracy and efficiency.
- Documented and resolved issues which led to good results.
Certification
- Certificate II in Transport Security Protection (international Airport screening officer) , ISS Facility services.
- Security Officer and Crowd Controller License.
Languages
English
Full Professional
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Aviation Protection Officer
ISS Facility Services
05.2022 - Current
Security Officer and Control Room Operator
Southern Cross Protection
01.2019 - 04.2022
Security Officer and Crowd Controller
Corporate Security Australia Pty Ltd
12.2018 - 03.2023
Safety and Security Officer
NPB Security
11.2018 - 02.2022
Advanced Diploma - Hospitality Administration And Management
Global College Australasia
Diploma - Hospitality Administration And Management
Stanley College