Rene Huang
Birrong,NSW
Summary
Outgoing worker experienced in delivering excellent customer service and conflict resolution. An active listener and pays attention to details. Experienced in upselling and recommending the most suitable products while building rapport with customers through the aid of adequate product knowledge and mannerisms.
Team player in the field and and experience operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
7
7
years of professional experience
Work History
Pick Packer
Royal Foods
02.2024 - 05.2024
- Maintaining a clean and safe work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Keeping a neat and organised space for pick packing procedures.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Footwear Sales Associate
Rebel Sport Ltd
08.2020 - 07.2023
- Boosted customer satisfaction by providing personalised footwear recommendations based on individual needs and preferences.
- Increased store revenue through effective upselling techniques and product knowledge demonstrations.
- Maintained visually appealing and organised sales floor, ensuring easy access to products for customers.
- Developed strong rapport with customers leading to positive word-of-mouth referrals.
- Participated in ongoing training sessions to enhance product knowledge and improve selling techniques.
- Engaged in calm and effective mannerisms during conflict resolutions relating to both co-workers and customers.
- Consistently met or exceeded personal sales targets through exceptional customer service and persuasive selling techniques.
- Built trusting relationships with coworkers, fostering positive work environment conducive to collaboration.
Warehouse Assistant
Skyline Mobiles
03.2017 - 07.2019
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organisational systems.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintaining safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Collaborated with team members on special projects as needed, demonstrating adaptability and strong work ethic.
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Engaged in safe lifting methods for items of heavy-weight and utilising correct tools and machinery when appropriate.
Education
High School Diploma -
Fortstreet Highschool
Petersham, NSW11.2015
Skills
- Upselling Strategies
- Building Rapport
- Store Maintenance
- Adaptive Learning
- Empathy and understanding
- Problem-solving abilities
- Relationship Building
- Retail Merchandising
- Labeling and Warehouse Safety
- Customer Service
- Product Packaging
Accomplishments
- ACDMA Cultural Immersion and Language Course, Hangzhou Normal University, Zhejiang,China
Languages
Chinese (Mandarin)
Native or Bilingual
Additional Information
Forklift License
Own transport available
Timeline
Pick Packer
Royal Foods
02.2024 - 05.2024
Footwear Sales Associate
Rebel Sport Ltd
08.2020 - 07.2023
Warehouse Assistant
Skyline Mobiles
03.2017 - 07.2019
High School Diploma -
Fortstreet Highschool
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