Renee Jacob
Umina Beach,NSW
Summary
Dynamic leader and seasoned cafe manager with a proven track record at Sista Barista, where I elevated customer satisfaction and team performance. Expert in staff management and coffee shop operations, I excel in creating engaging environments and enhancing service delivery. My approach combines decisive leadership with exceptional customer service skills, driving significant improvements in efficiency and experience.
Overview
8
8
years of professional experience
Work History
Cafe All Rounder/manager
Sista Barista
03.2017 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Documentation and reporting
- Barista skills
- Foodservice
- Employee scheduling
- Health and safety regulations
- Food safety compliance
- Menu updating
- Marketing
- Coffee shop operations
Timeline
Cafe All Rounder/manager
Sista Barista
03.2017 - 01.2025
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