Michael Gill
Goulburn,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
2IC Nightfill
Woolworths Supermarket
11.2011 - 01.2024
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Enhanced team performance with comprehensive training skill development, and continuous feedback.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Performed comprehensive risk assessments to identify potential threats to organizational objectives and implemented proactive mitigation measures accordingly.
- Conducted employee training sessions to educate employees on products and company policies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
No Degree - Certificate 2 Retail
Help Enterprises
Toombul, QLD07.2012
Skills
- Staff Development
- Multitasking
- Customer Service
- Conflict Resolution
- Time Management
- Quality Assurance
- Effective Communication
- Organizational Skills
- Relationship Building
- Risk Management
- Team Leadership
- Decision Making
- Adaptability
- Problem Solving
- Performance Management
- Policy Implementation
- Workforce Management
- Staff Training and Development
- Staff Management
- Cost Control
- Professional and Courteous
- Negotiation and Conflict Resolution
- Task Delegation
- Goal Setting
- Good Judgment
- Team Development
References
Zoe Martelli
Assistant Store Manager
Woolworths Carseldine
0449 785 400
Ian Jackson
Assistant Store Manager
Woolworths Sandgate
0413730943
Ari Seuao
Assistant Store Manager
0493554774
Timeline
2IC Nightfill
Woolworths Supermarket
11.2011 - 01.2024
No Degree - Certificate 2 Retail
Help Enterprises