Samantha Gill
North Dandalup,WA
Summary
Dynamic leader with proven success in staff development and operations management at Coles Supermarket. Excelled in team leadership and problem resolution, enhancing team efficiency and customer satisfaction. Skilled in interpersonal communication and decision-making, adept at motivating teams to exceed objectives without exceeding a 55-word limit.
Overview
8
8
years of professional experience
Work History
Nightfill 2IC
Coles Supermarket
Lakelands, WA
02.2023 - Current
- Responsible for running a nightfill team of 10+ staff members.
- Time management as delivery loads had to be split and on the shelf before 11pm every night.
- Problem solving.
- Receiving load after 11pm, meaning staying on independently and working after everyone had left for the night.
- Coordinating the team effectively to finish the work required, as some staff were not as highly trained for certain tasks.
TAB Manager
Palmyra and Belmont TAB
Perth, WA
01.2017 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Working independently for long periods.
- Handling and being responsible for large amounts of cash.
Education
Year 12 Tertiary Entrance
Leeming Senior High School
Leeming, WA2006
Skills
- Staff Development
- Staff Training
- Problem Resolution
- Team Leadership
- Operations Management
- Motivation
- Interpersonal Skills
- Customer-Oriented
- Decision-Making
- Professional and Courteous
Timeline
Nightfill 2IC
Coles Supermarket
02.2023 - Current
TAB Manager
Palmyra and Belmont TAB
01.2017 - 01.2023
Year 12 Tertiary Entrance
Leeming Senior High School