Rhiannon Brown-Swinbourne
Sydney
Summary
Adept at revitalizing client experiences and salon operations, I leveraged my role as Senior Hairdresser at Sydney Hair and Beauty to significantly enhance customer loyalty and operational efficiency. Specializing in blonde treatments and proficient in social media marketing, my approach combines meticulous attention to detail with exceptional communication skills, driving substantial business growth and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Operator
Rhiannon Eva Hair
02.2019 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Researched trends and current innovations to stay up to date
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Invested in education to constantly evolve my skills and improve client services and experience.
Stewardess
M/Y Amevi
01.2018 - 01.2019
- Enhanced guest experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to guest satisfaction.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Provided personalized care for guests, anticipating needs and going above-and-beyond to exceed expectations.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
- Assisted guest with special needs, providing compassionate care while ensuring their safety throughout the journey.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
- Demonstrated knowledge of yacht safety features and emergency equipment.
- Collaborated with housekeeping staff to ensure guest rooms met cleanliness standards upon arrival.
- Completed housekeeping duties to maintain a consistently clean and welcoming home environment.
- Mentored new hires during onboarding process, facilitating a smooth integration into the housekeeping team.
- Enhanced teamwork among housekeeping staff through clear communication and collaboration on daily tasks.
Senior Hairdresser
Salt by Dani P
12.2015 - 12.2017
- Mentored salon juniors, improving their skills and setting daily tasks.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Increased salon revenue through upselling additional services and retail product sales.
- Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
- Delivered creative haircuts, colour treatments, extensions, straightening treatments, styling services that met or exceeded clients'' expectations consistently.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
Senior Hairdresser
Sydney Hair and Beauty
07.2011 - 08.2015
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
- Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
- Developed expertise in specialized areas such as balayage techniques
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Demonstrated thorough knowledge of all salon products and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Education
Year 11 School Certificate -
South Sydney High School
Maroubra, NSW11-2016
Certificate III - Hairdressing
Ultimo Tafe
Ultimo06-2010
Skills
- Blonde specialist
- Social media editing and content
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Problem resolution
Websites
Certification
- certificate III in hairdressing
- completed Boho Blonde signature blonding technique online course
- currently a subscriber to Kim Haberly (Boho Blonde) online education
- completed Ash Bailey online social media crash course
Timeline
Owner/Operator
Rhiannon Eva Hair
02.2019 - Current
Stewardess
M/Y Amevi
01.2018 - 01.2019
Senior Hairdresser
Salt by Dani P
12.2015 - 12.2017
Senior Hairdresser
Sydney Hair and Beauty
07.2011 - 08.2015
Year 11 School Certificate -
South Sydney High School
Certificate III - Hairdressing
Ultimo Tafe
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