Richard Gray

• Led a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
• Managed sales team of 18 employees.
• Guided and promoted 2 new managers from within.
• Assisted in consolidating a second brand, Flight Centre Business Travel, under the scope of the sales department.
• Developed and executed sales plans for consistent growth in revenue and profitability.
• Oversaw the development of compelling sales presentations that effectively communicated the value proposition to potential clients, leading to increased conversions.
• Brought in $90 Million in regional revenue in FY 24.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Recruited, interviewed and hired employees and implemented mentoring program and directorships to promote positive feedback and engagement.
• Provided accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.

Assistant General Manager

• Motivated, trained, and disciplined employees to maximize performance.
• Report on monthly results to senior leadership.
• Prepare and run weekly leadership business meetings and monthly state award and recognition nights.
• Collaborated with the General Manager on strategies to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Achieved 90% customer retention rate FY23
• Achieved 85% staff retention rate FY23
• As a state, increased profitability by 10% FY 23.

State Sales Leader

• Rebuilt a high-performing sales team during business recovery from the pandemic.
• Assisted in the creation, implementation and development of a new inside sales discipline.
• Hired and trained a sales team of 8 employees.
• Developed and executed sales plans for consistent growth in revenue and profitability.
• Oversaw the development of compelling sales presentations that effectively communicated the value proposition to potential clients, leading to increased conversions.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Provided accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.
• Achieved a state record of $70 Million in new business wins for FY23.

• Enhanced product knowledge within the sales team through continuous training and workshops.
• Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
• Expanded market share by identifying potential customers and developing tailored solutions to meet their needs.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Led a high-performing sales team, providing motivation and guidance to exceed targets consistently.
• Managed a team which, at it's height, consisted of 3 team leaders and 18 sales staff.
• Restructured the team and assisted with redundancies and finding new opportunities for team members during the pandemic.
• Top state nationally in new business wins FY 2018- $58 Million
• Top state nationally in new business wins FY 2019- $63 Million
• Top 4 individual sales members nationally in new business wins FY 2019

• Built strong team by recruiting and developing top sales talent.
• Set ambitious sales goals and motivated strong performance to keep team growing effectively.
• Consistently recognized as a top-performing team, contributing to the overall success of the company.
• Expanded company customer base and cemented market presence by implementing strategic sales plans.
• Managed 5 member sales team activities to consistently meet 100% of sales quotas.
• Recognised for maintaining 100% staff retention over 2 years.
• Top team in NSW/ACT FY 2016- $16 Million in new business wins.

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Prepared sales presentations for clients showing success and credibility of products.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Top Novice Award in state FY 2015

• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
• Supervised events from start to finish.
• Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
• Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Ensure that all licensing and compliance laws are adhered to
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Ensure the smooth running of various bars and floors throughout the hotel.
• Assist customers with bookings, seating arrangements, purchasing food and beverages and resolving grievances.
• Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.

• Travel to various destinations throughout Europe in conjunction with Tourism Queensland to promote the travel to Australia and, in particular, the resort.
• Establish relationships with European hoteliers, travel agents and airline representatives.
• Conducted market research to identify potential customers and develop targeted promotional campaigns for maximum impact.
• Participated actively in trade shows and industry events as a company representative, networking with peers while promoting our offerings successfully.
• Boosted sales revenue through the effective implementation of promotional strategies and persuasive communication skills.

• Roster, manage, supervise and train club promoters.
• Arrange and organise the distribution of flyers, posters and promotional goods at special events.
• Collect and record nightly data and statistics for upper management.
• Boosted brand awareness by executing promotional campaigns.
• Mentored junior staff members in best practices for promotion management, fostering professional development within the team.

Warehouse Manager

• Organise and supervise warehouse staff members.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Retail Sales Assistant

• Attend to customer needs and achieve monthly sales quotas.
• Achieved sales targets through effective communication and persuasive selling techniques.
• Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.