Ricia Blair
Palm Beach
Summary
Highly motivated and reliable professional with several years of leadership experience, excellent people skills, and a positive, adaptable attitude. My bright and approachable personality, combined with strong interpersonal skills, enables me to build positive relationships and deliver exceptional service in all situations. Strong communicator with outstanding organisational and time management abilities, confident with technology, and quick to master new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Relief manager. Management rights
Columbia apartments
Coolangatta
09.2023 - Current
- Proficient with RESLY software
- Handle online reservations and listings through platforms such as Booking.com, Airbnb, and other booking systems
- Monitor guest arrivals/departures and coordinate with housekeeping for cleaning schedules
- Oversea day to day running of the complex
- Manage bookings, reservations and tenants/ guest
- Maintain property presentation by checking common areas and arranging any required maintenance or cleaning
- Prepare and distribute welcome packs, keys, and property information for guests
- Enforce property by-laws and house rules, addressing issues calmly and professionally
- Keep daily logs of occupancy, guest feedback, and any incidents for smooth handover
- Arrange and supervise repairs, cleaning and maintenance
- Maintain gardens, pools , lawns and common facilities
- Keep property presentation to a high standard
- Handle all check ins and check outs.
- Resolve complaints or issues promptly and professionally
- Provide friendly and professional customer service, ensuring a positive guest experience
RECEPTIONIST
Griffith Street Family Dental
Coolangatta
04.2021 - 09.2023
- Proficient knowledge of Dental 4 windows, Excel, Microsoft programs, Canva
- Scheduling and confirming appointments
- Daily banking both digital and cash / Quickbooks
- First point of contact for all patients and walk ins
- Processed payments, DVA claims, Medicare CDBS, HICAPS
- Helped with sterilizing and surgery set up and change overs when required
- Greeted patients warmly and managed front desk operations efficiently
- Collected patient information and maintained accurate records diligently
- Managed inventory of office supplies to ensure smooth operations
- Maintained a clean and organized reception area to enhance patient experience.
- Communicated effectively with patients regarding treatment plans and financial options.
- Coordinated with dental staff to ensure smooth patient flow during appointments
- Assisted patients in completing necessary forms and insurance documentation
- Verified patient's eligibility for benefits under various insurance plans
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Processed referrals to specialists when required by the dentist.
- Provided assistance to dentists during dental treatments and procedures as needed.
DENTAL ASSISTANT/ CLINIC COORDINATOR
Coastal orthodontics
Tweed Heads
02.2018 - 04.2021
- Clinical coordinator for 2 orthodontist overseeing 50 patients a day.
- Delegated staff and ensured the day ran smoothly for orthodontist.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Educated patients on treatment procedures and post-procedure home care.
- Documented patient records with procedures performed and added notes taken to charts.
- Stocktake.
CLINICAL COORDINATOR/ DENTAL ASSISTANT
GRIFFITH STREET FAMILY DENTAL
02.2018 - 08.2018
- Organization of 3 running surgeries, sterilization room, lab and clean zone
- Management of clinical staff ensuring all daily duties are completed, time management skills and training on all procedures and equipment
- Training new and existing staff
- Assisting three dentists with set ups, change overs and any other daily duties, concerns or requests
- Weekly stock /ordering , maintaining budget
- Nursing for multiple dentists demonstrating thorough understanding of dental procedures and the ability to anticipate and address practitioner needs
- Daily cleaning and Sterilization procedures/ instrument tracking and tray set up
- Lab procedures (pour ups, bleach trays)
- Ensuring patients are comfortable and assisting all customer enquiries with accuracy and efficiently
- Providing chairside assistance with multiple practitioners in all dental specialties, while competently meeting daily throughput KPI's
- Reception duties- patient scheduling and appointments
- Processing payments
- Knowledge of item numbers and health funds HICAPS, DVA, CDBS, EFT processing
- Daily rostering of staff
RECEPTIONIST/ GENERAL OFFICE MANAGER
CHRIS TESTA COMPOUNDING PHARMACY
08.2016 - 02.2018
- Complete reception duties
- Working independently – Complete management and organization of reception area
- Answering all phone calls
- Assisting customers with all their pharmaceutical enquiries
- Booking orders
- Diverting phone calls to designated areas
- Taking over the phone and counter payments
- Operating Minfos program
- Emails
- Complete management of general office including-
- Ensuring all medications were booked and ready on time for collection or post
- Sorting out any issues or complications that arose throughout the day
- Assisting the head pharmacist daily
- Daily excel spreadsheets
- Management of staff in my designated area ensuring appropriate duties and goals were being achieved
- Filing and organization of all general office duties
- Daily balancing
- Ability to function well in a high stress team environment
- Ensuring and assisting budget targets were met
- Great customer service skills dealing with all ages and medical needs.
COORDINATOR (RECEPTIONIST/ DENTAL ASSISTANT)
PRACTICE MANAGEMENT, COASTAL DENTAL CARE
03.2011 - 08.2016
- Nursing for multiple dentists demonstrating thorough understanding of dental procedures and the ability to anticipate and address practitioner needs
- Currently undertaking role of clinical practice coordinator at Tweed Dental Care where my daily roles include:
- Reception:
- Coordinating of all app patient scheduling and appointments;
- Knowledge of item numbers and health funds
- Processing Accounts, Banking, weekly reports with D4W and on day patient management back-ups, recalls and Record keeping (paperless and paper practices);
- HICAPS, DVA, CDBS processing
- Stock take and Ordering
- Coordinating practice office/ all surgery and staff needs
Dental Assistant
TWEED BANORA DENTAL
04.2010 - 03.2011
- Providing chairside assistance with multiple practitioners in all dental specialties, while competently meeting daily throughput KPI's
- Training all new staff members whether experienced and or new to the dental industry
- Daily cleaning and Sterilization procedures/ instrument tracking and tray set up
- Lab procedures (pour ups, bleach trays)
- Ensuring patients are comfortable and assisting all customer enquiries with accuracy and efficiently
- Proficient with patient management systems: Dental 4 windows software and Exact dental software, Nursing for Dr Annette Allan
- Lab procedures (pour ups, bleach trays)
- Sterilization procedures
- Training new assistants
- Cleaning
- Stock take/ordering
Education
12 COMPLETE -
ELANORA STATE HIGH SCHOOL
Skills
- Processing DVA claims
- Medicare
- Hicaps
- Appointment Scheduling
- Computer Proficiency
- Excel
- D4W
- Dolphin
- Payment processing
- Multi-Line Telephone skills
- Banking
- Quickbooks
- Ordering
- Rostering staff
- Team leadership
- Property management
- Staff training
- Conflict resolution
Certification
First Aid, 2021
References
- Lauren Palmer- Manager. Columbia apartments 5599 0666
- Shanai Woodward- Manager. Griffith Street Family Dental 5599 4643
- Jayde brown - Manager. Coastal orthodontics 55364 436
- Tanya Green- Manager. Tugun Compounding Pharmacy, 5598 2411
Date of birth
23/05/1991
Timeline
Relief manager. Management rights
Columbia apartments
09.2023 - Current
RECEPTIONIST
Griffith Street Family Dental
04.2021 - 09.2023
DENTAL ASSISTANT/ CLINIC COORDINATOR
Coastal orthodontics
02.2018 - 04.2021
CLINICAL COORDINATOR/ DENTAL ASSISTANT
GRIFFITH STREET FAMILY DENTAL
02.2018 - 08.2018
RECEPTIONIST/ GENERAL OFFICE MANAGER
CHRIS TESTA COMPOUNDING PHARMACY
08.2016 - 02.2018
COORDINATOR (RECEPTIONIST/ DENTAL ASSISTANT)
PRACTICE MANAGEMENT, COASTAL DENTAL CARE
03.2011 - 08.2016
Dental Assistant
TWEED BANORA DENTAL
04.2010 - 03.2011
12 COMPLETE -
ELANORA STATE HIGH SCHOOL