Ricky Anne
Sydney,NSW
Summary
I am a hardworking, punctual, and dedicated worker who excels within a team but also works well unsupervised and as a leader. I am a trustworthy employee with a strong work ethic. Currently, I am employed at Bailey Nelson and am passionate about the company, its products, and its values. I am in the final month of my Community Service course and aspires to become more involved with Bailey Nelson.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Optical Assistant
Bailey Nelson
Manly And Warringah Mall, NSW
08.2023 - Current
- Current and enthusiastic employee, working at both the Manly and Warringah Mall locations
- Educated patients on proper care and handling of eyewear products
- Consulted with customers about insurance coverage options for eyewear purchases
- Answered phone calls from potential customers inquiring about services offered by the practice
- Processed payments from customers using a Point Of Sale system
- Inspected finished eyeglasses for accuracy prior to releasing them to customers
- Reported any discrepancies or irregularities immediately to management personnel
- Assisted in fitting frames that were selected by customers while providing feedback on style choices
- Assisted with frame selection, lens measurements, and repairs of optical products
Second in Command
Scene To Believe
Warriewood And Warringah Mall, NSW
11.2023 - 01.2024
- Seasonal job working as 2IC on an active set for Santa photography
- Helped unload shipments from vendors when necessary
- Processed sales transactions by operating point-of-sale terminals
- Trained new employees on proper use of tools, equipment, and other resources used on the Santa set
- Ran a fast paced set efficiently while also maintaining a happy and safe environment for actor, staff and customers
- Conducted inventory of products and supplies on hand
- Assisted in creating a festive atmosphere, including decorating the set with holiday decorations
- Train casual employees on proper use of photography equipment and techniques used in the industry
Location Manager
United Cinemas
Collaroy, NSW
01.2023 - 08.2023
- Developed comprehensive event plans, including event type, catering, decorations, film schedule, tech work and corresponding with the client
- Staying up to date on all movie releases and pop culture to provide a knowledgeable source information for customers and ensure a great customer experience
- Established customer loyalty by creating a friendly and welcoming environment
- Opening and closing the cinema including till setup and close, end of day reports, projector and projector room tasks as well as tech throughout the day to ensure films run on time and efficiently
- Answered and managed incoming and outgoing phone calls, providing accurate information and resolving customer inquiries
- Provided customer support, assisted with customer queries, venue hiring and bookings via email
- Monitored theater entrances to ensure ticket authentication and prevent unauthorized admission
- Sold and monitored ticket sales to ensure the cinemas success
Location Manager
Just 4 Fun
Dee Why And Brookvale, NSW
05.2022 - 12.2022
- Monitored stock levels and took proactive steps to maintain desired inventory levels
- Performed physical inventory counts to ensure accurate stock levels
- Created visual displays that increased customer engagement and sales
- Redesigned floor layouts that improved store navigation making the store flow in a way more desirable to the customer experience
- Operated and adjusted the filing system that improved the efficiency and speed of dvd collection and hire services
- Meeting and developing a sound understanding of the customers needs within a short period of time so that their experience is successful and they leave the store with an understanding of all the products to ensure their safety and satisfaction
Kitchen Hand/FOH Team Member/Short Order Cook
Arikaya Coffee and Wares
Collaroy, NSW
06.2020 - 04.2022
- Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment
- Washed dishes, utensils and other kitchen items, ensuring a clean and hygienic kitchen
- Maintained kitchen equipment and appliances, ensuring they were clean, safe, and in proper working order
- Responsible for receiving and unpacking deliveries, verifying that correct supplies and quantities have been received, and discarding all spoiled or contaminated food items
- Knowledgeable in food, health and safety regulations
Greeted customers in a friendly and professional manner as well as created strong bonds with the customers and community members to ensure consistent and returning customers - Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame
- Arikaya Coffee and Wares was a cafe and lifestyle store and when I was not in the kitchen
- Assisting in retail sales of apparel, jewelry, homewares and perfumes
Senior Sales Associate
Zing Popculture
Brookvale, NSW
08.2017 - 03.2021
- Worked with people of all ages, background and abilities
- Provided exceptional customer service resulting in being one of the top WOW Factor employees in the company
- Created and maintained key customer relationships, resulting in increased sales and customer satisfaction
- Performed cashier duties in a high-volume, fast paced retail environment, leading me to be a quick thinking, well valued employee
- Created and maintained a safe and secure work environment for staff and customers
Sales Associate
Arikaya Homewares
, NSW
08.2014 - 02.2020
- The process of set up and pack down of the stall at the beginning and the end of the market day
- Ensuring OH&S processes and procedures were maintained at all times
- Dealing with customer sales and inquiries in a high paced environment
- Staying educated and up to date on current home ware and clothing trends to stay informed to offer the best experience for the customer and in turn the company
- Maintained an accurate till at all times, ensuring that all cash and receipts from the eftpos
machines were balanced at the end of each shift
Education
Cert 4 - Community Services
Northern Beaches And Mosman College
Brookvale, NSW07-2024
Cert III - Dance, Theatre Production, Event Management
Bradfield Senior College
St Leonards09-2019
Cert III - Film, Media And Radio
Bradfield Senior College
St Leonards09-2019
Skills
- Optical dispensing
- Product Upselling
- Excellent Customer Service
- Appointment Scheduling
- Creative and Problem Solving
- Multitasking Skills
- Excellent Communication Skills
- Friendly and Outgoing Attitude
Affiliations
- I have been performing as a Drag Performer in competitions, shows, and expos for over a
year and have loved every second of it, being able to bring my love of theater, pop culture,
costumes, performance, hosting and MCing. This has helped me to become a more confident,
proud approachable accepting individual. - I have been a dedicated cosplay for the last decade who was signed to the agency Digital Fox Talent in 2022. I have worked with companies such as Disney and Marvel for promotional work as well as events and carpets. This hobby turned career has taught me amazing skills such as interacting with all ages, how to communicate professionally with large corporations, media, and big Hollywood names such as Paul Rudd and Chris Hemsworth.
Certification
- CERT III - DANCE, THEATRE, PRODUCTION AND EVENT MANAGMENT
- CERT III - FILM, MEDIA AND RADIO
- RSA CERTIFICATE
- FIRST AID CERTIFICATE
Timeline
Second in Command
Scene To Believe
11.2023 - 01.2024
Optical Assistant
Bailey Nelson
08.2023 - Current
Location Manager
United Cinemas
01.2023 - 08.2023
Location Manager
Just 4 Fun
05.2022 - 12.2022
Kitchen Hand/FOH Team Member/Short Order Cook
Arikaya Coffee and Wares
06.2020 - 04.2022
Senior Sales Associate
Zing Popculture
08.2017 - 03.2021
Sales Associate
Arikaya Homewares
08.2014 - 02.2020
Cert 4 - Community Services
Northern Beaches And Mosman College
Cert III - Dance, Theatre Production, Event Management
Bradfield Senior College
Cert III - Film, Media And Radio
Bradfield Senior College
- CERT III - DANCE, THEATRE, PRODUCTION AND EVENT MANAGMENT
- CERT III - FILM, MEDIA AND RADIO
- RSA CERTIFICATE
- FIRST AID CERTIFICATE
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