Ricky Fenech
Redbank,QLD
Summary
Adept at navigating high-stress environments, I excelled in customer service roles at Probe CX, enhancing client loyalty through empathetic resolution of complex issues. My proficiency in data entry and critical thinking significantly improved dispute resolution processes, achieving a notable increase in customer satisfaction. Skilled in both active listening and computer use, I consistently delivered exceptional service and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative AO3
Probe CX
05.2023 - Current
- Resolved client and agent concerns efficiently related to personal tax and superannuation information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Gaming Attendant
Falveys Hotel Yamanto
01.2020 - 12.2022
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
Bartender
Coolangatta Hotel
04.2017 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Year 12 - High School Certificate
Tweed River High School
Tweed Heads, NSW11.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
Certification
- Queensland RSA
- Queensland RSG
Timeline
Customer Service Representative AO3
Probe CX
05.2023 - Current
Gaming Attendant
Falveys Hotel Yamanto
01.2020 - 12.2022
Bartender
Coolangatta Hotel
04.2017 - 10.2019
Year 12 - High School Certificate
Tweed River High School
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