Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Riley Fitzpatrick

Epsom

Summary

Proven track record in enhancing customer satisfaction and streamlining warehouse operations, demonstrated during my tenure at Metalflex Bendigo. Skilled in delivery driving and exhibiting exceptional empathy in customer interactions, I have significantly contributed to branch growth and operational efficiency. Decided to better myself in the upcoming future at La Trobe University to study a diploma in Business, and looking for employment while balancing university as full time work at metalflex was no longer sustainable with my studies. My commitment to continuous improvement and teamwork stands out, making me a valuable asset to any team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Staff Member

Metalflex Bendigo
05.2022 - 12.2024
  • Air-conditioning side of the Reece group
  • Dealing with and maintaining stock integrity in the warehouse by ordering and putting away
  • Increased customer satisfaction by providing exceptional service on the counter and communicating through phone calls
  • Assisted in branch growth by actively completing deliveries to multiple customers around Victoria

Branch Staff Member

REECE CIVIL
06.2021 - 05.2022

Same organisation as Metalflex, both are owned by the Reece group


Same range of tasks, dealing with stock integrity and providing exemplary customer service on the counter and over the phone.


Delivery driving around Victoria to satisfy multiple customers

Warehouse Worker

McCaig Airconditioning
04.2020 - 06.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 10-80 kilograms.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, bays, and equipment zones.
  • Reduced order processing times with streamlined picking and packing procedures.

Team Member

KFC Restaurant
02.2017 - 04.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Providing customer service via the counter and in the kitchen
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

Bendigo Senior Secondary College
Bendigo, VIC
10-2019

Skills

  • Empathy and patience
  • Experience with delivery driving in cars, vans, and Medium rigid trucks
  • Cash handling expertise
  • Continuous improvement
  • Customer service
  • Reliability
  • Sorting and filing
  • Time management abilities
  • Positive attitude
  • Teamwork

Certification

Medium Rigid truck licence

Timeline

Branch Staff Member

Metalflex Bendigo
05.2022 - 12.2024

Branch Staff Member

REECE CIVIL
06.2021 - 05.2022

Warehouse Worker

McCaig Airconditioning
04.2020 - 06.2021

Team Member

KFC Restaurant
02.2017 - 04.2020

High School Diploma -

Bendigo Senior Secondary College
Riley Fitzpatrick