Samisoni Tuavao
Winston Hills,NSW
Summary
Customer-focused Branch Staff Member with expertise in inventory management and conflict resolution. Delivers exceptional service to enhance customer loyalty and streamline operations. Strong communicator with a collaborative approach, committed to driving operational success through efficient problem-solving.
Overview
2
2
years of professional experience
Work History
Branch Staff Member
Reece plumbing
Winston Hills, NSW
11.2023 - 12.2025
- Processed customer orders and managed transactions at the register.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Resolved customer inquiries and issues with professionalism and care, enhancing customer satisfaction.
- Resolved customer complaints in a professional manner.
- Assisted customers in selecting plumbing products and providing expert advice.
- Guided customers on product features and benefits, improving their purchasing decisions.
- Coordinated with team members to streamline branch operations and improve workflow.
- Maintained inventory accuracy through regular stock checks and organization.
- Coordinated deliveries and scheduled pickups for customer convenience.
- Supported branch events by setting up displays and promotional materials.
- Collaborated with other departments to resolve complex customer issues.
- Processed payments and maintained accurate records of transactions.
- Assisted other branches during peak times or periods of high volume traffic.
Education
High School Diploma -
Northmead Highschool
Northmead, NSW09-2025
Skills
- Customer service
- Inventory management
- Team collaboration
- Sales assistance
- Conflict resolution
- Product knowledge
- Empathy and patience
- Teamwork
- Time management
- Staff assistance
- Problem solving
Timeline
Branch Staff Member
Reece plumbing
11.2023 - 12.2025
High School Diploma -
Northmead Highschool