Riley Johnston
Customer Service Representative
Gold Coast,QLD
Summary
I am an enthusiastic and driven team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. With experience in leadership, I can develop strategies, provide training, sets goals and obtain team feedback. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Counter Coordinator
JB Hifi
Broadbeach, QLD
02.2022 - Current
- Overseeing employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Communicated with customers and team members to solve problems.
- Built and implemented training strategies to optimize team performance.
Counter Staff Member
JB Hifi
Broadbeach, QLD
09.2020 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered questions about store policies and addressed customer concerns.
Team Member
Kmart
Elanora, QLD
12.2016 - 11.2019
- Organized and recovered shelves, put away returns and cleaned messes to maintain high standards throughout the sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payments and execute fast and friendly check-out experiences.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
Education
High School Diploma -
Palm Beach Currumbin State High School
01.2017 - 11.2017
Certificate IV in Dance -
Dynamite Studios
01.2018 - 11.2018
Diploma of Dance -
Dynamite Studios
01.2019 - 11.2019
Skills
Customer Service
References
Callum Mcabe 0422501773
Christine Hanna 0429510741
Timeline
Counter Coordinator
JB Hifi
02.2022 - Current
Counter Staff Member
JB Hifi
09.2020 - Current
Diploma of Dance -
Dynamite Studios
01.2019 - 11.2019
Certificate IV in Dance -
Dynamite Studios
01.2018 - 11.2018
High School Diploma -
Palm Beach Currumbin State High School
01.2017 - 11.2017
Team Member
Kmart
12.2016 - 11.2019
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