Rinnah Siau
Williams Landing,Australia
Summary
Dynamic customer service professional with proven success at Country Road, consistently achieving KPI targets. Skilled in order processing and inventory management, I excel in building customer relationships and problem-solving. My attention to detail and effective communication ensure a positive experience, driving sales and enhancing team productivity.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
TARGET WERRIBEE
Hoppers Crossing, Australia
- Current
- Serving customers and Achieving Store KPI Weekly Targets
- BOH Sequence: Putting out more stock onto the Floor and putting back Excess
- Bringing out new stock onto the floor and keeping the standard neat and tidy
- Answering customer phone calls
- Helping customers in changing rooms and putting back clothes on rails from the changing rooms
- Tidying my department for the day and helping out customers with their wants and needs
Online Assistant
CRG Logistics
Truganina, Australia
11.2023 - 06.2024
- Meeting Online Store KPI Targets
- Completing NZ orders for Country Road and Witchery Brands
- Using APEX System to Download all Customer Order Details
- Using ISAMS for finding customers shipping order details
- Using NZ POST to Import Excel Sheet of Customer Order Details
- Using NZ POST to Print Shipping Labels
- Printing DHL Stickers for Boxes going on Pallets
- Scanning orders onto the Pallet for Shipping
- Printing Invoices for End Of Day Closing
- Sending Emails to Receiving Managers for End Of Day Closing
- Working with various brands with Country Road, Witchery, Myers, Trenery, Baby Bunting, Mimco and Politix.
Full Time Sales Consultant
Country Road
Auckland, New Zealand
05.2022 - 08.2023
- Achieving store KPI Target
- Providing product knowledge information to customers buying
- Building Trust in Customer Interactions
- Using BOSS System to Accept in Stock and to Transfer out Stock
- Using POS System to Process Customer payments (Cash & Eftpos)
- Using ISAMS to complete Click & Collect Orders for Customers
- Running MOTTO Orders in store for customers who want to purchase online
- Using Stock Location to check for Stock Availability in store/other branches
- KEY HOLDER
- Leading for Closing/Opening Shift
- Ensuring the shop floor is running smoothly throughout shift
- Running morning team meetings
- Making a break sheet for opening team and closing team
- Communicating tasks for our floor staff to ensure productiveness
- Handling difficult customers and Problem solving in a calm and positive manner
- Handling faulty products in store
- Follow up with emails about customer click & collect orders that need to be actioned
- Using BOSS to enter cash made from Transactions for End Of Day banking
- Checking End Of Day reports for Refunds and Discounts which were processed
- Ensuring the floor is racked tidily at the end of day, before Closing the store
Part-time Contract Virtual Role
Government Ministry Of Health
, New Zealand
10.2021 - 11.2022
- Answering phone calls.
- Assisting customers with My Covid Records account and My Health account, GOVT website.
- Using My admin portal government webpage to manage all customer's accounts.
- Raising escalation emails to My Covid Records support.
- Sending customers their vaccination confirmation letters.
Sales Representative
Spark Telecom
Auckland, New Zealand
08.2021 - 05.2022
- Achieving store KPI Targets for Monthly Commission
- Upselling Accessories and Services to Customers
- Sign Up new customers to Opt in on our Mobile Plans and Broadband Services
- Taking Inbound and Outbound Phone Calls in-store/when working from home.
- Problem Solving and Ensuring customer leaves with a good experience
- Providing Product Knowledge and Services information for customers
- Building Trust within interaction with Customers
- Using CRM System to Create Customer Orders and Leaving customer notes
- Using NTS System for Processing Customer Payments (Cash & Eftpos)
- Using NTS System to Print Customer Invoices
Part-time Waitress
Dennys
Manukau, New Zealand
01.2019 - 08.2021
- Taking Orders and Serving Customers
- Punching Customer Orders inside system
- Bartender (Making Coffee, Cocktail Cider, Soft Drinks and Alcohol).
- Hosting and Seating Customers
- Handling Cash and Eftpos payments
- Enter discounts for Gold Senior card member customers
- Answering Phone Calls
- Pre-bus tables and keeping work area clean and tidy
Education
Some College (No Degree) - TRAVEL AGENT
INTERNATIONAL TRAVEL COLLEGE
AUCKLAND, NEW ZEALANDSkills
- Order processing and inventory management
- Customer relationship management
- KPI achievement and sales reporting
- Data entry and cash handling
- Team leadership and teamwork
- Time management and problem solving
- Customer focus and relationship building
- Refund processing and call center operations
- Shipping and receiving expertise
- POS systems proficiency
- Attention to detail and effective communication
References
- Debbie Maua, CRG Logistics Team Leader, 0421524307, debbie.maua@countryroad.com.au
- Karen Fotualii, Country Road Assistant Manager, 0274494172, karen.fotualii@countryroad.com.au
- Katie Young, Country Road Store Manager, 0212155516, Youngerk@countryroad.com.au
Birthdate
01/04/01
Accomplishments
- PLAY TO WIN Certificate at Country Road (SALES CONSULTANT)
- Certificate in completion of International Travel College (Students Short Course)
- Certificate in Gold Star Training working at Farmers, Manukau Auckland NEW ZEALAND - Customer Service Role
- Award in Senior Girls NETBALL TEAM
- Junior Diploma in Tangaroa College
- Academic Award in English and Social Studies
- Academic Award in Food Technology
- Certificate in Hospitality at Manukau Institute Technology - Auckland, NEW ZEALAND
- Completion in NCEA Level 1, NCEA Level 2, and NCEA Level 3, with a Certificate of Graduation at Papatoetoe High School, Auckland, New Zealand (2019)
- KUDOS certificate for Target, Werribee, Melbourne, VIC, Australia
Timeline
Online Assistant
CRG Logistics
11.2023 - 06.2024
Full Time Sales Consultant
Country Road
05.2022 - 08.2023
Part-time Contract Virtual Role
Government Ministry Of Health
10.2021 - 11.2022
Sales Representative
Spark Telecom
08.2021 - 05.2022
Part-time Waitress
Dennys
01.2019 - 08.2021
Customer Service Assistant
TARGET WERRIBEE
- Current
Some College (No Degree) - TRAVEL AGENT
INTERNATIONAL TRAVEL COLLEGE