Rize Miyazaki
Daylesford,VIC
Summary
Motivated customer service representatives who are committed to providing high quality service for a superior guest experience. A positive and contagious personality with excellent interpersonal and relationship-building skills, increased customer satisfaction, and loyalty.
Overview
5
5
years of professional experience
Work History
Section Waitress
SouthSide
Brisbane, QLD
07.2024 - 11.2024
- Addressed customer complaints and concerns quickly, ensuring guest satisfaction and retention.
- Managed multiple tables at once during peak hours, providing high-quality, friendly service while maintaining attention to detail.
- Assisted in coordinating special events, functions and group bookings, ensuring smooth operations
Section Waitress
Nonda
Brisbane, QLD
06.2023 - 11.2024
- called the next course and cleaned and prepared the table for the next course when the meal was completed
- Deliver checks and collect bill payments, Used cash registers and credit card machines to finish permanents and close the register when a day is done
- Pour wines, make cocktails and drinks and prepare ingredients and premix for the cocktails.
- Strategically timed check-ins with customers to take orders, answer questions and confirm satisfaction with meals after delivery, taking action to correct any problems.
Kitchen Hand
Spoon Deli Cafe
Brisbane, QLD
03.2023 - 10.2023
- Learned other teammates' work tasks to train as backup.
- Make sandwiches, salads, sweets, sauce and drinks. Cook food for sandwiches and hot meals.
- Maintained composure and work quality while under stress.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Waitress
Sakana Modern Asia
Townsville, QLD
02.2022 - 02.2023
- Observed diners to respond to additional requests and answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
All Rounder
Harri Dumpling
Townsville, QLD
02.2022 - 02.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Managed opening and closing shift tasks.
Waitress
Sushi Kiyo
Townsville, QLD
07.2021 - 01.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Helped kitchen staff when they needed.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Farm Worker
GundaBlue
Bundaberg, QLD
09.2019 - 06.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvements
Education
Kashima High School
Wakayama, Japan Skills
- Flexibility and Cooperative
- Managing big tables and small tables
- Service prioritization
- POS system operations
- Critical Thinking
- Opening and closing procedures
- Work Station Assignments
- work in a fast paced environment
Timeline
Section Waitress
SouthSide
07.2024 - 11.2024
Section Waitress
Nonda
06.2023 - 11.2024
Kitchen Hand
Spoon Deli Cafe
03.2023 - 10.2023
Waitress
Sakana Modern Asia
02.2022 - 02.2023
All Rounder
Harri Dumpling
02.2022 - 02.2023
Waitress
Sushi Kiyo
07.2021 - 01.2022
Farm Worker
GundaBlue
09.2019 - 06.2021
Kashima High School