ROBERT DIAZ ANG
2/97 Glenelg East,South Australia, Adelaide
Summary
Passionate retailer for more than 20 years. My expertise in dealing with different kind of customers and its profile has proved my level of communication skills that can build rapport among my clients through my professional advises. Given a tough competitions and economic challenges I have the ability to work under pressure, and remain positive and goal-oriented. Closely monitors stocks level to maintain display guidelines, to offer array of product alternatives and to minimize wastage or pilferage. Maintain store standards ensure a smooth flow of traffic and increase store productivity. Team player and a leader that can work with high motivation and build trust among colleagues and staff.
Overview
21
21
years of professional experience
Work History
FRUIT AND VEG ASSISTANT
IGA FOODLAND- HENLEY SQUARE (CHAPLEY GROUP)
South Australia, Adelaide
09.2022 - Current
- Ordering and receiving stocks of the department, while maintaining a good stock level position, maintain sales and avoid high shrinkage.
- Communicating and dealing with company's purchaser on update of pricing cost and availability of lines in the market.
- Ensuring maximum and visually appealing displays at all times for all fridge cabinets, table hutt, spillovers, organics and cut/packed fruits salads.
- Executes weekly market buys displays an catalogue specials with proper ticket signage and impactful displays.
- Executes weekly change of price given by the purchasers with correct price ticket signage,
- Daily/Weekly housekeeping for all sections of the department: Selling floor, cool room and work station.
- Reviews and approves supplier's invoices properly to ensure proper charges were made and avoid delays on payment.
PRODUCE MANAGER/COORDINATOR
IGA SUPERMARKET – LHERE ARTEPE SUPERMARKETS
04.2021 - 05.2022
- Reaching and attaining KPI’s laid out by the management
- Communicating and maintaining good relations with suppliers and other business in relations with your department and across three (3) IGA stores of Alice Springs
- Ordering and receiving stocks of the department, while maintaining a good stock level position, to maintain sales and avoid high shrinkage across three (3) IGA stores of Alice Springs
- Ensuring weekly specials and marketing plan been carried out uniformity across three (3) IGA stores of Alice Springs
- Managing and training of staff, and help them grow with the business.
PRODUCE ASSISTANT
IGA SUPERMARKET – LHERE ARTEPE SUPERMARKETS
06.2019 - 04.2021
- Ordering and receiving stocks of the department, while maintaining a good stock level position, to maintain sales and avoid high shrinkage
- Serving and assisting customer’s needs in professional and efficient manner
- Maintaining store standards, which entails eye for details and accuracy of the department and across 3 stores
- (e.g
- Price tickets, housekeeping, quality checks, impactful displays)
- Merchandising of stocks in the shelves and display tables within the department in accordance with weekly specials highlights and/or during seasons change displays
- Ensuring safe practices within the work environment while maintaining store policies and procedures
- May require to executes other duties and responsibilities given by the management (e.g
- Assist in store operations, checkouts and other departments)
ASSISTANT STORE MANAGER
GUARDIAN HEALTH AND BEAUTY - DAIRY FARM GROUP OF COMPANIES
10.2010 - 04.2019
- Monitor daily sales trend of the store and formulate action plans to counter competitions and threats
- To achieve budget sales and profitability of stores under her charge through optimum operational control and providing excellent customer service
- Monitor store operations in terms of house-keeping, merchandising, stock ordering and management, security and cost incurred to ensure assigned stores operates at optimal performance level
- Ensure manpower needs of the stores and developmental needs of staff are met so that the stores can operate efficiently
- Supervise and motivate staff to achieve targets.
ASST RETAIL OUTLET MANAGER
HANGTEN ENTERPRISE PTE LTD
09.2007 - 09.2010
- Ensure daily sales target is hit and share success with team members, or come out with action plans to improve customer flow and increase sales
- Monitor weekly orders and inventory to achieve correct assortments of stocks and control stock losses
- Execute monthly visual merchandise, focal displays, and price points according to in-store promotions and seasonal highlights
- Delegate and lead team members to achieve company’s objectives in terms of operations and sales.
BUSINESS CENTER OFFICER
SUN CELLULAR - DIGITEL MOBILE PHILIPPINES, INC.
08.2006 - 08.2007
- Provide daily management and leadership to a team of sales, customer service, operations personnel by coaching in all areas of operations and achieve planned target
- Promote products and services to existing and target clients by highlighting its benefits and competitive advantage
- Ensures total client’s satisfaction by personally managing customers requiring special handling
- Manage human relations to ensure work is distributed equitably, people work efficiently and in harmony.
SELLING SUPERVISOR
SM DEPARTMENT STORE – MADISON SHOPPING PLAZA, INC.
07.2003 - 08.2006
- Make recommendations to the Manager as to manpower requirements; ensures adequate floor coverage and customer service
- Ensures fresh and adequate replenishment of merchandise at the selling area and ensures all are properly tagged
- Orient new and regular employees on job duties, policies and procedures, stores standards, and evaluates their work performances
- Ensure that warehousing activities are conducted in line with standard procedures, safety measures and ensure systematic flow of work.
Education
Bachelor of Science - Business Management
Xavier University- Ateneo De Cagayan
Philippines03.2002
Skills
- Customer Service
- Sales Driven
- Team Motivation
- Professional and mature
- Interpersonal Skills
- Decision-Making
- Flexible and Adaptable
Entitlements
Australian Resident Visa Subclass 489
References
- Temba Ncube, CEO, Finance Manager, IGA SUPERMARKET – Lhere Artepe Supermarkets, Office 9, 82 Todd Street, Alice Springs, NT, 0870, (08)8952 0002, temba@laesupermarkets.com.au
- Arun Sharma, Operations Manager, IGA SUPERMARKET – Lhere Artepe Supermarkets, 4 Hearne Place, Braitling, Alice Springs, NT, 0870, 0403-323-166, arun@laesupermarkets.com.au
- Dylin Harman, Store Manager, IGA SUPERMARKET – Lhere Artepe Supermarkets, 4 Hearne Place, Braitling, Alice Springs, NT, 0870, 0417-542-263, dylinh@laesuperkets.com.au
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
FRUIT AND VEG ASSISTANT
IGA FOODLAND- HENLEY SQUARE (CHAPLEY GROUP)
09.2022 - Current
PRODUCE MANAGER/COORDINATOR
IGA SUPERMARKET – LHERE ARTEPE SUPERMARKETS
04.2021 - 05.2022
PRODUCE ASSISTANT
IGA SUPERMARKET – LHERE ARTEPE SUPERMARKETS
06.2019 - 04.2021
ASSISTANT STORE MANAGER
GUARDIAN HEALTH AND BEAUTY - DAIRY FARM GROUP OF COMPANIES
10.2010 - 04.2019
ASST RETAIL OUTLET MANAGER
HANGTEN ENTERPRISE PTE LTD
09.2007 - 09.2010
BUSINESS CENTER OFFICER
SUN CELLULAR - DIGITEL MOBILE PHILIPPINES, INC.
08.2006 - 08.2007
SELLING SUPERVISOR
SM DEPARTMENT STORE – MADISON SHOPPING PLAZA, INC.
07.2003 - 08.2006
Bachelor of Science - Business Management
Xavier University- Ateneo De Cagayan