Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Software
References
Timeline
Generic

Robert Luu Chieu

Burnside Heights,VIC

Summary

Practiced Dealer provides positive table game experiences. Accurately calculates payouts and properly utilizes gaming equipment to seamlessly manage games. Prioritizes positive customer service outcomes with patient communication of procedures and calm demeanor throughout hostile interactions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 4 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Product Quality department.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Casino Croupier

Crown
06.2023 - Current
  • Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere.
  • Increased efficiency by accurately managing bets, distributing winnings, and collecting losses within the allotted time frame.
  • Maintained game integrity through vigilant observation of players and adherence to gaming regulations and procedures.
  • Contributed to the overall success of the casino by consistently delivering high-quality gaming experiences for guests.
  • Promoted responsible gambling practices through ongoing communication with guests regarding their play habits and limits.
  • Sustained a clean and organized work environment, adhering to established cleanliness standards for the gaming floor.

Department Manager

McDonalds
08.2019 - Current
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

Store Assistant

Aldi
02.2022 - 04.2022
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
  • Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.

Education

Bachelor of Science - Mechanical Engineering

RMIT University
Melbourne, VIC
11.2026

No Degree -

Lakeview Senior College
Caroline Springs, VIC
12.2021

Skills

  • Integrity and Honesty
  • Effective Multitasking
  • Exceptional Customer Service
  • High level of concentration
  • Staff Management
  • Team Supervision
  • Logistics Planning
  • Customer Assistance
  • Stock Replenishment

Certification

RSA

First-Aid

Affiliations

  • Listening to music
  • Play Games
  • Watch Movies and Sports

Languages

Vietnamese
Native or Bilingual

Software

Office 365

References

References available upon request.

Timeline

Casino Croupier

Crown
06.2023 - Current

Store Assistant

Aldi
02.2022 - 04.2022

Department Manager

McDonalds
08.2019 - Current

Bachelor of Science - Mechanical Engineering

RMIT University

No Degree -

Lakeview Senior College
Robert Luu Chieu