Marta Maffei
Townsville,QLD
Summary
A dedicated and versatile professional with extensive experience in the tourism and hospitality industry, I have successfully worked as a waitress, housekeeper, and receptionist. I speak 4 languages: Italian, English, Spanish and German. I am graduated in Psychology with 3 years of experience in the hospitality and tourism industry. This allowed me to develop high level customer service and interpersonal skills. All my experiences thought me how to work in team, be organized and responsible.
Overview
5
5
years of professional experience
Work History
Section Waiter
Ploos Restaurant
10.2023 - 03.2024
- Providing attentive service to customers
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Maintained a clean and organized dining area for customers
- Assisted in training new waitstaff
- Collaborated with kitchen staff to accommodate special dietary requests and allergy concerns.
- Taking payments and operated with cash register
Wait Staff Member
Meat District Co.
10.2023 - 01.2024
- providing attentive service and efficiently addressing concerns.
- Maintained cleanliness in dining area
- Assisted in training new waitstaff members
- taking payments and operated with cash register
- taking orders
Boat Stewardess
Spartivento And Eolian Sailing
04.2023 - 09.2023
- providing exceptional housekeeping and cabin services.
- Maintained cleanliness and organization
- Assisted with dining room setup prior to meal times when needed
- Upheld a professional and polished appearance at all times,
- organized stock
- create a weekly menu
- preparation and serving of meals, ensuring dietary requirements were met for each passenger.
Housekepper and Receptionist
Trulli Casalina Guesthouse
06.2020 - 03.2023
- Streamlined front desk operations by managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Upheld high standards of sanitation in common areas
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Housekepper
Hotel El Medano
06.2019 - 03.2020
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Collaborated with other housekeeping staff to complete tasks
- Ensured all rooms met hotel cleanliness standards
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Receptionist
Sognicanarias Sl
04.2019 - 03.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system
- greeted customers and taking appointments
- sold courses and products
- maintained a clean work environment
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor - Psychology
IUSVE
Venice12.2018
High School Diploma -
LIA
06.2015
Skills
- Food safety practices
- Order Accuracy
- Strong multitasking
- Cleanliness
- Guest Relations
- Reservations Management
Languages
English
Professional Working
Spanish
Professional Working
Italian
Native or Bilingual
German
Limited Working
Timeline
Section Waiter
Ploos Restaurant
10.2023 - 03.2024
Wait Staff Member
Meat District Co.
10.2023 - 01.2024
Boat Stewardess
Spartivento And Eolian Sailing
04.2023 - 09.2023
Housekepper and Receptionist
Trulli Casalina Guesthouse
06.2020 - 03.2023
Housekepper
Hotel El Medano
06.2019 - 03.2020
Receptionist
Sognicanarias Sl
04.2019 - 03.2020
Bachelor - Psychology
IUSVE
High School Diploma -
LIA
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