Robin Manz

- Preapring beverages

- Training new bartenders

- creating syrups, purees and other key ingredients for cocktail specials

- Hosting: welcoming guests, taking them to their table and take first orders.

- Manage bookings and taking care of walk-ins

- Running food and drinks as well as taking orders

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails including selfmade syrups and unique garnishes.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Reference: Jaylan Koehler (bar manager) Phone: 0432 755996

• Preparation of advanced cocktails, including the making of foams and special garnishes.
• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift and taking inventory.
• Organized bar and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reference: Charlie Vaughan (bar manager) phone: 0466 590945

• Closed out cash register and prepared cashier report at close of business.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Reference: Karen (bar manager) phone: 0431 552099

• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
• Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
• Upsold daily specials and beverage promotions to exceed daily sales goals.

- Trained and supervised people at the bar and took responsibility for them

- Created own cocktails, which got to be the best sellers with high demand by the customers

- Knowledge about all kinds of coffees and their preparation

- Responsibility about all sorts of things at the bar (from liquor stock to beer tap cleaning)

• Took customer orders and capitalized on opportunities to sell special beverage and food options
• Worked with professionals and learned many special skills and talents
• Poured beer and wine, made different cocktails and plenty of other drinks
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Ran food and took customers orders in the restaurant when the bar was quiet

• Coordinated restocking of sales floor with current products and accurate signage for current promotions.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Helped customers complete purchases, locate items and join reward programs.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.