Angelo Jake Brillantes
Sydney,NSW
Summary
Proven Customer Service Officer at Great River City Light Rail, adept in complaint handling and maintaining a positive attitude. A strong, reliable, and aspiring employee with a passion for assisting customers and helping the team. Eager to improve skills, and seek out new challenges. Excellently enhanced customer satisfaction by resolving inquiries and mitigating conflicts with professionalism. Skilled in multitasking and time management, consistently delivering safety and satisfaction for the public.
Overview
1
1
Certification
Work History
Customer Service Officer
Great River City Light Rail
06.2024 - Current
- Exhibited high energy and professionalism when dealing with customer needing assistance with using transport, arriving to a destination & giving firm and clear directions.
- Enhanced customer feedback by efficiently addressing and resolving their inquiries and concerns for the public.
- Assisting large groups of customers every day with positive / can do attitude and focus on customer satisfaction and safety for the public.
- Addressed customer complaints and mitigated dissatisfaction by utilizing defusing tactics to minimise customers aggressive behaviour's.
Education
Bachelors of Design (Visual Communication) - Graphic Design
Western Sydney University
Sydney, NSW09-2022
Skills
- Complaint handling
- Customer focus
- Positive Attitude
- Self-motivated
- Customer service
- Documentation and reporting
- Time management
- Multitasking
Accomplishments
- Problem Resolution - Responsible for redirecting drivers from driving on tram tracks or pathways & pedestrian crossings, managing the safety for the driver, upcoming tram drivers and pedestrians.
- Conflict Resolution - Defusing & making an incident report towards a physical fight between high-school students, ensuring the safety for the public audience, employee's and the students.
Certification
- Diploma in Design (Visual Communication)
- First Aid Certification
Timeline
Customer Service Officer
Great River City Light Rail
06.2024 - Current
- Diploma in Design (Visual Communication)
- First Aid Certification
Bachelors of Design (Visual Communication) - Graphic Design
Western Sydney University
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