Jemima Slatter

Service Delivery, Lodge and Pay (LAP)

• Undertook a 12-month formal training as a Client engagement Officer and a Digital Officer.
• 6-month rotation in Lodge and Pay (LAP) which involved assisting the Australian public with issues surrounding MyGov, penalties and remission requests, negotiating a range of payment plans and payment arrangements tailored to the client.
• Maintained communication between team members by organizing team meetings and gathered any concerns or queries within the team, as well as provided engagement updates within the workplace.
• Ensuring that tax payers comply with their taxational obligation and provided assistance where appropriate.
• Conducted inbound and outbound phone calls
• Performed client reviews to determine compliance and the next appropriate actions.
• Kept the integrity of the ATO through the accuracy of each recorded interaction with clients
• Completed work task within the required time frame Solved problems and found tailored solutions.

Law Design and Practice (LDP) and LDP Recruitment:

• 6-month rotation in Law Design and Practice Strategy and Support and LDP Recruitment.
• Exposure to different software applications such as Excel, Power Query, Teradata, PowerBI, Datacamp, etc.
• Created and compiled reports and datasets
• Performed referee reports, Gatekeeper request, Merit pool searches, Request to Fill (RTF), monitoring the LDP Recruitment mailbox, weekly Onboarding reports for business lines (OCTC, PAL, OAR) and more.
• Used different streams of communication for both external and internal candidates and references (via email and over the phone).

• Used multiple communication channels to: Receive, review and upload invoices from other organisations into the Accounts Payable System Monitored Accounts Payable, ensuring emails are sent to the correct requisition officer, etc Ensured all invoices have been signed and dated by the requisitioner officer Confirming invoice amount is within the requisitioner officer’s authorisation
• Ensuring all payments of invoices are up to date and prioritising invoices that are earliest due Preparing for payment runs and confirming information of the invoices are entered correctly (dates, signed, total amount, tax, correct creditors) monitoring the emails daily to keep on top of any issues/ queries that may arise Manually allocating the correct folders for the copied invoices Photocopying specific invoices for specific departments of the Council and allocated into nominated binders
• Photocopying all new Creditor forms and allocating in alphabetical order Being thorough with all paperwork and making sure all details for the creditor forms are stated before entering the system

• Pick and packing of pharmaceuticals
• Stocktake of pharmaceuticals