Rohitha Radhakrishnan
Sydney,Australia
Summary
Accomplished Over 7 years of experience in the service sector with multinational brands, Worked with leading US and Australian based organization as Accounts Receivable Executive. Proven Excellent track record in client servicing and customer support with an ability to relate with people at all levels. Looking forward to sharing my skills and knowledge to achieve corporate goals in a challenging environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Allocation Officer
Aruma Services
Sydney, Australia
01.2023 - 03.2024
- Post daily deposits (NDIS,EFT,BPay,Cheque Payments)
- Process incoming mail concerning billing and invoicing
- Communicate with clients about billing discrepancies and questions
- Engage management over any AR problems you encounter
- Initiate collections on past-due accounts
- Maintain accounting ledgers as required
- Create and update a log sheet for quality control
- Handle all special billing situations, including group reservations and conventions
- Audit ledgers to ensure they contain correct information, such as billing addresses and invoice numbers
Subject Matter Expert - Accounts Receivables
Tata Consultancy Services Limited
Chennai, Tamil Nadu
05.2016 - 08.2022
- Manage the collection activities and claims
- Take initiative and proactively contact customers to collect outstanding revenue
- Accountable for the effective management of the Remittance Processing Department
- Responsible for the efficient day-to-day operations of the department to ensure that all customer needs, both internal and external, are met in a timely and effective manner
- Ensure the timely processing of all departmental volume
- Ensure that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities
- Work to develop changes that allow for more efficient processing of work (cost savings, improved customer service)
- Ensure compliance to all federal, corporate, and departmental guidelines and policies
- Staff Evaluation and Development Monitor and assess staff performance including performance evaluations of supervisory staff
- Managing client relationship with corporate and travel partners
- Proactive debt collection- mostly via mail and calls
- Monitoring portfolios in order to identify overdue payments
- Account reconciliation and follow-up, investigation of non-payments
- Cooperation with relevant departments in order to ensure customer queries are resolved
- Being the contact point between customers, partners and car rental stations
- Striving for process improvement, actively contributing to knowledge and idea sharing within the team
- Book payments in a timely manner and take ownership in the cash application process
- Maintain customer accounts and customer ledgers
- Conduct account reconciliation
- Establish and maintain appropriate credit limits for new and existing customers
- Issue invoices and take part in process standardization projects
Education
Master of Commerce - Accountancy
Bharathiyar University
Coimbatore, Tamil Nadu06.2018
Bachelor of Commerce - Accountancy
Sri Krishna Arts And Science College
Coimbatore, Tamil Nadu04.2016
Skills
- NDIS Payments Allocations
- Financial Records & Reporting
- Accounts Receivable
- Executive Team Leadership
- Process Improvement
- Client/Vendor Relationship
- Strong Negotiation Skills
- Relationship Building
- Interpersonal Skills
- Billing & Collections
- Spreadsheets & Journal Entries
- Customer Communications
Certification
- Institute Of Tally, Tally ERP 9, 2015
- Certificate in Debt management, 2018
Extracurricular Activities
Listening Music Cooking Playing badminton
Languages
- English
- Malayalam
- Tamil
- Hindi
Personal Information
- Date of Birth: 07/23/23
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I, Rohitha Radhakrishnan, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Allocation Officer
Aruma Services
01.2023 - 03.2024
Subject Matter Expert - Accounts Receivables
Tata Consultancy Services Limited
05.2016 - 08.2022
- Institute Of Tally, Tally ERP 9, 2015
- Certificate in Debt management, 2018
Master of Commerce - Accountancy
Bharathiyar University
Bachelor of Commerce - Accountancy
Sri Krishna Arts And Science College
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