Hi, I’m
Romy van der Molen
Kiama,NSW
Summary
Proactive and meticulous hotel manager with over 14 years of experience in the hospitality industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Very driven to accomplish next level customer satisfaction and building a reputation of being the best in what we do, whether that is wedding venue, weekends away or dining!
Overview
12
years of professional experience
Work History
The Berry Hotel
Duty Manager
01.2023 - Current
Job overview
- My role as duty manager included function & events management and compliance management.
- Maintained compliance with company policies, objectives, and communication goals.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted in development of marketing materials and campaigns to use for promotions and advertising.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
The Berry Hotel
Senior Bartender
02.2021 - 01.2023
Job overview
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Great Southern Hotel
Bartender Shift Manager
06.2020 - 12.2020
Job overview
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Oranjebar
2IC Manager
03.2011 - 02.2020
Job overview
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Conducted employee training sessions to educate employees on products and company policies.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
NHAThe Netherlands
Associate of Science from Early Childhood Education
11.2017
Linde CollegeWolvega, The Netherlands
High School Diploma
2009
Skills
- Staff Scheduling
- Staff Training
- Performance Tracking and Evaluations
- Service Management
- Cocktail Knowledge
- Managing Operations and Efficiency
- Guest Satisfaction
- Quality assurance
Timeline
Duty Manager
The Berry Hotel
01.2023 - Current
Senior Bartender
The Berry Hotel
02.2021 - 01.2023
Bartender Shift Manager
Great Southern Hotel
06.2020 - 12.2020
2IC Manager
Oranjebar
03.2011 - 02.2020
NHA
Associate of Science from Early Childhood Education
Linde College
High School Diploma
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