Rose Erturk
Melbourne,VIC
Summary
Experienced and results-driven professional possessing over two years of experience in customer service whilst having progressed into a management role in the latter year. Skilled in team leadership, training, and operational efficiency. Proficient in inventory management, verbal and written communication, and delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Supervisor/Manager
Hothlyn Bakery
Craigieburn , Vic
12.2021 - 12.2023
- Managed daily operations, staff and inventory ensuring smooth workflow and high-quality customer service.
- Supervised a team of 15 staff members, provided guidance, support, and performance feedback.
- Conducted training for new employees on procedures, customer service standards, and food health and safety protocols.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Utilised my verbal and written communication skills by assisting customers in person and over the phone, addressing inquiries, resolving issues, and providing product recommendations in a friendly and helpful manner.
- Developed and implemented marketing plans that contributed to increases in sales revenue.
- Worked successfully with a diverse group to accomplish goals and provide exceptional products and services.
Education
Diploma of Human Resource Management -
Swinburne University
Skills
- Staff Management
- Training and Mentoring
- Goal-Oriented
- Verbal and Written Communication skills
- Microsoft Office
- Customer Satisfaction
- Leadership
Accomplishments
Student leadership Award
Global Leadership Experience and Attained RMIT Credits:
- Global Leadership Experience
- Working in Diverse Teams
- Tackling Global Challenges
- Resonating With Others
Languages
English
Native/ Bilingual
Turkish
Professional
References
References available upon request.
Timeline
Supervisor/Manager
Hothlyn Bakery
12.2021 - 12.2023
Diploma of Human Resource Management -
Swinburne University
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