ROSE WILSON
Newmarket,Australia
Summary
Offering excellent interpersonal skills and genuine interest in helping others, eager to learn and grow in all environments. Brings solid understanding of communication techniques and conflict resolution, combined with ability to adapt quickly to new systems and processes. Ready to use and develop my strong communication and problem-solving skills in the role I take on.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
KFC
12.2021 - Current
- Trained in all positions as a team member to deliver a high standard of service and product to customers
- Trained as a Food Service team member to timely prepare quality product.
- Entrusted with onboarding new employees across all Front of House functions.
- Resolved customer complaints efficiently, ensuring satisfaction without escalation.
- Executed Shift Supervisor duties, such as cash handling, inventory management and shift running.
Education
High School Diploma -
Kelvin Grove State College
Kelvin Grove, QLD11.2024
Skills
- Food safety and preparation
- Conflict resolution
- Technical proficiency
- Customer service
- Team collaboration and leadership
- POS system familiarity
- Cash handling
Certification
- SIT30616 - Certificate III in Hospitality
- HLTAID011 - Provide First Aid
- SITXFSA001 - Food Safety Supervisor
Timeline
Customer Service Team Member
KFC
12.2021 - Current
High School Diploma -
Kelvin Grove State College
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