Summary
Overview
Work History
Education
Skills
Timeline
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Rosemary Crowe

Perth,WA

Summary

Proven in enhancing customer loyalty and boosting sales, I excel in customer relationship building and product knowledge, as demonstrated at Myer. My ability to resolve complaints and foster teamwork has led to significant achievements in service excellence and sales enhancement, making me a reliable asset to any team.


Overview

3
3
years of professional experience

Work History

Customer Sales Assistant

Myer
10.2023 - Current
  • Built strong relationships with customers, fostering loyalty and repeat business.
  • Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
  • Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
  • Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
  • Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
  • Enhanced customer satisfaction by providing timely and accurate product information.
  • Adapted quickly to new technology platforms for efficient management of CRM systems and point-of-sale software.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Developed a reputation for exceptional service by understanding customer preferences and anticipating their needs.
  • Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
  • Assisted call-in customers with questions and orders.
  • Described product highlights and benefits to help guide purchasing decisions.

Hair Salon Coordinator

JustCuts
11.2021 - 11.2023
  • Greeted patrons upon arrival at salon, offering prompt, courteous service.
  • Checking clients into the queuing system and providing an estimated wait time for their service.
  • Upsold salon products and services to customers through effective communication and successful marketing methods.
  • Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Re stocking of retail products on shelves and displays.
  • Gowning up clients in preparation for service.
  • Maintaining a friendly manner throughout the day.
  • Taking both cash and Efpos payments at the end of the clients service.

Education

High School Diploma -

Irene McCormack Catholic College
Butler, WA
10-2023

Skills

  • Customer Relationship Building
  • Goal-oriented mindset
  • Product Knowledge
  • Complaint resolution
  • POS Systems
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Time Management

Timeline

Customer Sales Assistant

Myer
10.2023 - Current

Hair Salon Coordinator

JustCuts
11.2021 - 11.2023

High School Diploma -

Irene McCormack Catholic College

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Rosemary Crowe