Rosie Mahanga-Brown
Brisbane,QLD
Summary
Hi, I'm hoping you can help me find the perfect job for me to love. I'm currently working at Woolworths as a store team member. I like working there but it isn’t something I’m loving. I'm willing to learn new things and I'd like to express myself in a different environment. I hope you will consider me. Thank you.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Store Team Member
Woolworths
Brisbane, QLD
03.2026 - Current
- Greeted customers and provided excellent customer service.
- Provided friendly service and product guidance to enhance customer experience at Woolworths.
- Managed online inventory and processed customer orders to ensure accurate fulfillment.
- Supported Woolworths team with stock rotation and replenishment tasks.
- Assisted in stocking shelves with merchandise.
- Grabbed items from the back if it was not on the shelves.
- Performed price checks upon customer request to ensure pricing accuracy and customer satisfaction.
- Attended training sessions focused on developing retail skill set.
- Worked long hours starting from 7am
Hospitality
Muffin break
Morayfield
04.2024 - 08.2025
- Contributed to Muffin Break for 1 year and 4 months, and improved customer satisfaction and store efficiency through direct engagement with customers.
- Ensured that all guests were provided with exceptional service and hospitality.
- Ensured all guests received outstanding hospitality services at all times.
- Supervised register operations, handled customer service, managed food handling, restocked supplies, upsold products, packed orders, and coordinated store runs.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Assisted with training new employees on proper hospitality techniques.
- Maintained current knowledge of industry trends related to hospitality services.
- Assisted in the development of long-term strategies for growth within the hospitality sector.
Hospitality
Hungry Jacks
Morayfield, QLD
01.2024 - 08.2024
- Developed standard operating procedures for the hospitality staff to ensure compliance with safety regulations and quality standards.
- Operated the register, packed orders, and provided customer service for food and beverages.
- Developed relationships with key contacts in the hospitality industry to secure discounts on cruises and other related services.
- Attended weekly meetings with department heads to discuss current trends in the hospitality industry and customer service expectations.
- Employed at Hungry Jacks for 7 months, assisting with various tasks.
Education
Graduate -
Morayfield State High School
Brisbane , QLD 02.2018 - 11.2023
Skills
- Customer Focused
- Detail Oriented
- Teamwork
- Conflict Resolution
- Dependable
- Reliable
- Quick learner
- Positive Mindset
- Customer service
- Cash handling
- Food handling
- Customer communication
- Workplace safety
- Customer assistance
- Multitasking Abilities
Personal Information
Date of Birth: 2005-12-27
Timeline
Store Team Member
Woolworths
03.2026 - Current
Hospitality
Muffin break
04.2024 - 08.2025
Hospitality
Hungry Jacks
01.2024 - 08.2024
Graduate -
Morayfield State High School
02.2018 - 11.2023