Sabira Rajab Ali

Marayong,Australia

Summary

Customer-focused Western Sydney University student with a proven track record in high-volume service environments, including retail and hospitality. Expertise in assisting customers through phone, email, and face-to-face interactions ensures a seamless experience across all channels. Thrives in fast-paced team settings while maintaining service efficiency and actively training new staff members. Recognised for strong reliability, exceptional organizational skills, and an unwavering commitment to delivering outstanding customer and student service experiences.

Overview

year of professional experience

Work History

Store Team Member

Coles Doonside

10.2023 - 01.2025

Facilitated customer interactions by assisting 100–150 clients per shift in locating products, processing returns, and resolving inquiries.
Managed high-volume transaction workflows using EFTPOS cash and digital payment solutions, especially during peak demand periods.
Ensured checkout area cleanliness and organization to enhance service efficiency.
Resolved customer inquiries and complaints efficiently to uphold high standards of customer satisfaction.
Coordinated with 5–10 team members each shift to streamline operations and ensure prompt service during busy hours.

Crew Member

Mcdonalds

09.2023 - 01.2024

Prepared 50+ menu items per shift including Big Macs, McChicken burgers, Filet-O-Fish, and Quarter Pounders, ensuring consistency with McDonald’s food preparation standards.
Oversaw drive-through operations, efficiently managing orders for 70–100 vehicles per shift.
Maintained strict food safety and hygiene compliance, regularly sanitising preparation surfaces, monitoring fryer temperatures, and following McDonald’s clean-as-you-go protocols
Facilitated teamwork among kitchen, drive-through, and front counter teams to maintain efficient service flow, aiming to reduce customer wait times during peak periods.
Guided 3–5 new crew members through comprehensive training on front counter and drive-through operations, ensuring adherence to food preparation standards.

Floor Staff Member

Inflated Worlds

09.2023 - 12.2023

Facilitated safe installation and removal of inflatable attractions to ensure operational readiness for multiple events each week.
Enforced safety protocols and monitored weight limits while supervising 15–30 children on inflatable attractions to maintain a safe recreational experience.
Assisted customers during birthday parties, school events, and community festivals, providing clear instructions on safe use of equipment
Conducted safety checks and equipment inspections before and after each event to ensure inflatables were clean, secure, and functioning properly
Coordinated with team members to transport, inflate, and anchor equipment efficiently, ensuring timely event setup and breakdown

Education

Bachelor of Education (Primary)

Western Sydney University

Sydney, NSW

11-2029

Skills

Multilingual communication: Farsi, Dari, Hazaragi, English, Hindi, Urdu
Understanding customer perspectives
Proficient in collaborative projects
Analytical problem-solving
Friendly, polite, and patient under pressure
Adaptable learner focused on precision

Language

English: Fluent

Farsi: Fluent

Hazaragi: Fluent

Dari: Fluent

Urdu: Fluent

Hindi: Fluent

Timeline