Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ross Tregaskis

Stafford,Queensland

Summary

Proven track record in enhancing customer satisfaction and driving business growth, notably at BBC Digital. Expert in customer relations and data entry, I excel in building lasting client relationships and achieving sales targets. My goal-oriented approach and ability to negotiate have consistently resulted in increased loyalty and profitability. I have a track record of turning around lost accounts. notably Retire Australia and St James College.

Overview

22
22
years of professional experience

Work History

Authorised Representative

BBC Digital
07.2021 - Current
  • Enhanced company reputation by providing exceptional customer service and support.
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
  • Contributed to team sales goals by upselling products and services to customers.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Account Manager / Software Solutions

Berwicks Technology Services
07.2017 - 06.2021
  • Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service.
  • New business development through cold calling, referrals and networking.
  • Software Solution expert in Filebound and PSI Capture. Achieved accreditation in a 5 day IT Software course at Konica Minolta.

Key Account Manager

Berwicks Office Technology
07.2005 - 07.2017
  • Built and maintained strong client relationships to drive business growth.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and future sales opportunities.

New Business Sales

RBC - Digital Genius
08.2004 - 08.2005
  • Generated prospective customers for new business sales.
  • Increased new business sales by actively prospecting for potential clients and utilizing effective marketing strategies.

Sales Executive

Mercedes Benz
01.2002 - 08.2004
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Established and maintained positive relationships with vendors to determine product availability and quality.

Education

Bachelor of Business Admin. - Real Property Valuation And Administration

Queensland University
Brisbane, QLD
1994

Skills

  • Goal-oriented mindset
  • Customer Relations and support
  • Up-selling strategies
  • Account development
  • CRM software expertise
  • Attention to detail with data entry proficiency
  • Business growth and retention

Accomplishments

Mercedes Benz:

2004 Member of the Mercedes-Benz Passenger Car Star Sales Guild - 3rd in the Australia


Berwicks Office Technology:

2014 Konica Minolta Sales Excellence - Achieved 320% of Budget


BBC Digital:

2023 Won Retire Australia Tender

2023 Won St James College Tender

2023 Exceeded 100% Q1 Target

Timeline

Authorised Representative

BBC Digital
07.2021 - Current

Account Manager / Software Solutions

Berwicks Technology Services
07.2017 - 06.2021

Key Account Manager

Berwicks Office Technology
07.2005 - 07.2017

New Business Sales

RBC - Digital Genius
08.2004 - 08.2005

Sales Executive

Mercedes Benz
01.2002 - 08.2004

Bachelor of Business Admin. - Real Property Valuation And Administration

Queensland University

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Ross Tregaskis