Nicole Rendle
Adelaide,SA
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
20
20
years of professional experience
Work History
Authorised Representative
Elders Insurance
02.2021 - Current
- First point of contact for all clients providing assistance with their insurance needs
- Underwriting of General Insurance products including processing quotations, cover notes, new insurance business, endorsements and cancellations
- Ensuring resolution of client questions, queries and complaints within appropriate timeframes
- Management of client Portfolios, ensuring client needs are assessed and adequate advice provided.
Intermediated Home Claims - Team Leader
Suncorp Insurance
12.2018 - 10.2020
- Management of the Resilium and Vero brand Home Claims team
- Developing and leading a core team of 10 claims officers in managing a portfolio of Intermediated home claims
- Fostering and creating a positive environment that embraces change, rewarding high performance, and developing staff to their full potential
- Working with stakeholders to ensure the most effective utilization of resources to deliver a superior customer experience.
Motor Fleet Claims - Technical Advisor
Suncorp Insurance
07.2017 - 12.2018
- Accountable for providing product, technical, process and systems coaching to claims officers and conducting quality assurance practices to identify areas for improvement
- Conduct file and phone audits according to quality, risk and compliance frameworks
- Provide product and process support to claims officers to deliver resolution strategies to minimize customer escalations.
Motor Fleet Claims - Case Manager
Suncorp Insurance
02.2014 - 07.2017
Corporate & Major Loss Claims - Case Manager (seconded)
Suncorp Insurance
04.2013 - 12.2013
First Response Unit - Claims Officer
Suncorp Insurance
11.2011 - 04.2013
Switchboard Consultant
Suncorp Insurance
03.2011 - 11.2011
Store Manager
Sanity Entertainment
08.2004 - 12.2010
Junior Assist Cruise Director
Princess Cruises
05.2009 - 10.2009
Education
ASIC RG146 Tier 1 -
ANZIIF
01.2021
Tier 2 General Insurance Compliance - General and Personal Advice -
ANZIIF
01.2021
Certificate 3 In Customer Contact -
NSW Office of Education
01.2013
Certificate 3 In Retail Supervision -
TSA The Training Company
01.2008
Higher School Certificate -
Maitland NSW High
01.2003
Skills
- Leadership
- Customer Service
- Communication
- Organisation
- Attention to detail
- Ability to build and maintain stakeholder relationships
- Coaching and mentoring
- High level of critical thinking
References
Available upon request
Timeline
Authorised Representative
Elders Insurance
02.2021 - Current
Intermediated Home Claims - Team Leader
Suncorp Insurance
12.2018 - 10.2020
Motor Fleet Claims - Technical Advisor
Suncorp Insurance
07.2017 - 12.2018
Motor Fleet Claims - Case Manager
Suncorp Insurance
02.2014 - 07.2017
Corporate & Major Loss Claims - Case Manager (seconded)
Suncorp Insurance
04.2013 - 12.2013
First Response Unit - Claims Officer
Suncorp Insurance
11.2011 - 04.2013
Switchboard Consultant
Suncorp Insurance
03.2011 - 11.2011
Junior Assist Cruise Director
Princess Cruises
05.2009 - 10.2009
Store Manager
Sanity Entertainment
08.2004 - 12.2010
ASIC RG146 Tier 1 -
ANZIIF
Tier 2 General Insurance Compliance - General and Personal Advice -
ANZIIF
Certificate 3 In Customer Contact -
NSW Office of Education
Certificate 3 In Retail Supervision -
TSA The Training Company
Higher School Certificate -
Maitland NSW High
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