Rothanaktevy Sithikun
Melbourne,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service and retail assistant position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service
Family Business
01.2021 - 12.2022
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Researched client requests to create best possible solutions for diverse needs.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
BBA - Business
Swinburne University of Technology
Melbourne, VIC12.2027
High School Diploma -
Beltei International School
Phnom Penh, Cambodia 12.2020
Skills
- Effective Customer Communication
- Client Needs Assessment
- Service Assistance
- Loyalty Programs
- Solving Customer Concerns
- Providing Feedback
- Customer Service and Assistance
- Sales Management
- Service Promotions
- Cash Control
- Store Displays
- Expense Control
Languages
Cambodian
Native or Bilingual
English
Full Professional
Timeline
Customer Service
Family Business
01.2021 - 12.2022
BBA - Business
Swinburne University of Technology
High School Diploma -
Beltei International School
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