Taylor Barnes
Townsville,QLD
Summary
Proven track record in enhancing customer satisfaction and sales, through expert relationship building and product knowledge. Skilled in negotiation and customer engagement, consistently exceeding targets by leveraging complaint handling abilities to foster loyalty and drive results. Demonstrates exceptional decision-making and customer care, ensuring high-quality service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administration Assistant
Signature Glass & Aluminium
Townsville, QLD
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Composed inter-office correspondence and provided product and service information to customers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Ensured smooth operations within the office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.
Salesperson
Harvey Norman Electrical
Townsville
09.2022 - 12.2023
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Photo Developer & Cashier
Harvey Norman Computers
Townsville, QLD
06.2020 - 07.2021
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Maintained a high-quality standard for all prints, consistently exceeding customer expectations.
Airline Customer Service Attendant
Jetstar Airways
Townsville QLD
10.2018 - 03.2020
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, delays and cancellation contributing to smooth operations and minimal wait times for customer resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
Education
High School Diploma -
Heatley Secondary College
Heatley, QLD11.2017
Skills
- Customer care
- Relationship Building
- Customer Engagement
- Negotiation
- Complaint Handling
- Up-selling
- Customer Relations
- Product and service knowledge
Certification
CPR & First Aid Certified Completed November 2023.
Timeline
Administration Assistant
Signature Glass & Aluminium
01.2023 - Current
Salesperson
Harvey Norman Electrical
09.2022 - 12.2023
Photo Developer & Cashier
Harvey Norman Computers
06.2020 - 07.2021
Airline Customer Service Attendant
Jetstar Airways
10.2018 - 03.2020
High School Diploma -
Heatley Secondary College