Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Rozzehan Razlan

1-101 William St Mooroopna,Australia

Summary

Knowledgeable and dedicated customer service professional with extensive experience Hotel, Banking and Insurance industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Retail Operator

Great Goulburn Pty Ltd
01.2023 - Current
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change.

Farm Supervisor

Farm First Pty Ltd
01.2017 - 04.2022
  • Trained and supervised seasonal workers engaged in cultivation and harvest.
  • Completed structural inspections to determine maintenance requirements and organize repairs.
  • Responsible for harvesting, pruning year round maintenance.

Themed Attractions Resorts & Hotels

Khazanah Nasional Berhad
05.2015 - 10.2015
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Cultivated strong relationships with customers to build loyalty and repeat business.

Corporate Customer Service Representative

AIA Berhad
09.2010 - 12.2014
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls and emails with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly regards to medical claims.

US Credit Card Customer Service

HSBC Electronic Data Processing
03.2008 - 03.2010
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Processed recurring automated payments and credit card payments.
  • Assisted with reconciliations and customer communications.
  • Received inbound customer calls related to credit and accounts receivable.

Citiphone Officer

Citibank Berhad
08.2007 - 01.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Promoted company brand and unique offerings through personalized customer service.

Education

Diploma In Tourism Management

Flamingo Institute of Further Education
Kuala Lumpur, Malaysia
12.2001

Year 11 - High School

Sekolah Menengah Kebangsaan Cheras
Kuala Lumpur, Malaysia
12.1999

Skills

  • Customer Traffic Management
  • Goal-Driven
  • Team Cooperation
  • Engaging with Diverse Customers
  • Computer Proficiency and Microsoft Office
  • Strong Communication and Interpersonal Skills

Certification

  • Police Check Passed , 2023
  • Working with Children Passed , 2023
  • First Aid & CPR , 2023
  • Current Flu Vaccination , 2023
  • Driving License
  • High Risk Forklift License

Languages

English
Professional Working
Malay
Full Professional
Chinese (Cantonese)
Professional Working

Additional Information

PERSONAL REFERENCES

Cassandra Wisz - Friend

+61 422 680 767


PROFESSIONAL REFFERENCE

Natasha Krigonova - Great Goulburn Manager

+61 409 376 428


Umesh Bhadwaj - Farm First Owner

+61 411 295 689

Timeline

Retail Operator

Great Goulburn Pty Ltd
01.2023 - Current

Farm Supervisor

Farm First Pty Ltd
01.2017 - 04.2022

Themed Attractions Resorts & Hotels

Khazanah Nasional Berhad
05.2015 - 10.2015

Corporate Customer Service Representative

AIA Berhad
09.2010 - 12.2014

US Credit Card Customer Service

HSBC Electronic Data Processing
03.2008 - 03.2010

Citiphone Officer

Citibank Berhad
08.2007 - 01.2008

Diploma In Tourism Management

Flamingo Institute of Further Education

Year 11 - High School

Sekolah Menengah Kebangsaan Cheras

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Rozzehan Razlan