Ruby Blenheim
Aitkenvale
Summary
I am known for my effective communication, adaptability, and dependability across the workplace and in my personal life. My proven track record demonstrates my skills in team collaboration, achieving results while maintaining high standards and continual drive to foster a positive workplace environment. My previous work experience was ensured that I am reliable, flexible, and adept at addressing changing needs of situations, especially when involving personal interactions. I am currently studding a Bachelor of Psychological Science and Criminology online at ACAP University College, which allows me to learn and develop my knowledge while also maintaining a work, study life balance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Learn to Swim Instructor
The Strand Swim School
06.2023 - Current
- Developing and implementing customized lesson plans tailored to individual needs to meet their teaching needs, resulting in enhanced swimming skills and overall enjoyment
- Altering teaching techniques and mannerism to accommodate for varying swimming abilities, behavioural challenges, intellectual and physical disabilities, cultural needs, socioeconomic status, ages etc.
- Continual vigilance and attention to multiple students and their progress, safety, individual needs, intellectual development, and more while
- Maintaining positive and patient teaching and communicating methods
- Being responsible for and instructing groups (from 1 up to 20 students) of children in the age ranges of 1-14
- Completion of various volunteer training and observing hours, as well as online modules and education
- Increasing student confidence in the water by providing constant encouragement and positive reinforcement during lessons.
- Accommodating for and continually learning/researching new skills to teach children with varying disabilities
- Building one on one connections with children of all ages
- Communicating and discussing with parents in a professional and empathic manner
- Collaborated with other instructors to ensure consistency in teaching methods and maintain a high-quality learning environment.
Vietnamese Coffee Barista
Annees Caphe Sua Da
09.2023 - Current
- Handling pressure in extremely fast paced, highly energetic and customer focused environment
- Creating personal connections with guests and remembering their orders to ensure continual business, while also providing personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Used on your feet problem-solving skills to continually resolve issues with varying types of customers, money and other staff
- Streamlined drink preparation process for increased efficiency and consistent taste.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Developed very strong product knowledge and appreciation for the company to enthuse customers and increase wellbeing
- Proudly represent the business in all domains of my life
Media Manager
Townsville Texture
05.2024 - Current
- Maintained strong relationships with key industry stakeholders, fostering collaboration and partnership opportunities.
- Stayed current on industry trends and emerging technologies to ensure the company''s competitive edge in the marketplace.
- Collaborated with creative teams to produce engaging content tailored to target demographics.
- Extended my skills in design, graphics and IT applications in order to meet the needs of the client
- Continually designed, verified and organised re-branding designs, merchandise and advertisements
Customer Service Specialist
Officeworks Townsville
01.2020 - Current
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Reviewing new promotions and monitoring price changes across the store to be a knowledgeable team member and best assist customers.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Working closely with the shift manager to solve problems and handle customer concerns.
- Providing friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales.
- Greeting customers entering the store and responded promptly to customer needs.
- Replenishing sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processing customer refunds and exchanges according to established guidelines.
Food and Beverage Attendant
Juliette’s Gelateria
01.2020 - 01.2022
Waitress
Cuisine On Bowen
01.2019 - 01.2020
Education
High School Diploma -
Saint Margaret Mary’s Catholic College
Townsville, QLD12.2023
Skills
- Optimistic, hardworking and energetic person when facing challenges and can often think 'on-the-spot' to solve problems
- Successful at altering communication styles to personally connect with different clients such as children, distressed customers, concerned parents etc
- Friendly, dependable, eager to learn and motivated in asking for/accepting constructive feedback
- Comfortable supervising, instructing, and managing others as well as working well as a team leader
- Able to calculate number values quickly and accurately as well as having outstanding written, verbal, and active listening skills
- Confident when meeting new people and speaking in public, with advanced communication skills
- Valid Driver's License with own reliable vehicle
Accomplishments
2023
- Senior Karinya House Captain - St Margaret Mary's College Townsville Senior Leadership Team
- Graduated with an ATAR of 90.95
- Received top of subject for Design technologies and English
- Multiple Diligence and Academic Excellence Awards throughout the year
- Academic Silver Excellence award
- NQ Schools Water polo Under 19 Team
2022
- Senior House Spirit Award
- Multiple Diligence and Academic Excellence Awards throughout the year
- Academic Silver Excellence award
- NQ Schools Water polo Under 19 Team
2021
- Highest Academic Achievement Award (Dux)
- Academic Gold Excellence Award
- Parents & Friends Christian Leadership Award
- Class Captain
- Multiple Diligence and Academic Excellence Awards throughout the year
- NQ Schools Water polo Under 19 Team
2020
- JCU Schools Award Program Prize (Dux)
- Academic Gold Excellence Award
- Parents & Friends Christian Leadership Award
- Merit Award
- Junior Karinya House Captain
- Class Captain
- Multiple Diligence and Academic Excellence Awards throughout the year.
2019
- Highest Academic Achievement Award (Dux)
- Academic Gold Excellence Award
- Parents & Friends Christian Leadership Award
- Class Captain
- Multiple Diligence and Academic Excellence Awards throughout the year
- State Sprints swimming championships
2018
- Spirit Award
- Academic Silver Excellence award
- Multiple Diligence and Academic Excellence Awards throughout the year
Certification
2024- CPR and First AID
2023- Drivers Licence
2023- Blue card
2023- High-school graduate with 90+ ATAR
2022- Bronze Medallion and patrolling lifesaving member
2020 - COVID SAFE Work Training for Dining In.
2020 - CTA Hygiene For Food Handlers
Timeline
Media Manager
Townsville Texture
05.2024 - Current
Vietnamese Coffee Barista
Annees Caphe Sua Da
09.2023 - Current
Learn to Swim Instructor
The Strand Swim School
06.2023 - Current
Customer Service Specialist
Officeworks Townsville
01.2020 - Current
Food and Beverage Attendant
Juliette’s Gelateria
01.2020 - 01.2022
Waitress
Cuisine On Bowen
01.2019 - 01.2020
High School Diploma -
Saint Margaret Mary’s Catholic College
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