RUBY GLANCY
Forest Lodge
Summary
Results-driven and guest-focused professional with 3+ years in high-volume, premium hospitality. Skilled at delivering customers with memorable dining experiences and unforgettable service. Excellent with interpersonal communication, team coordination, and maintaining high levels of organisation and efficiency. Ready to bring energy, reliability and customer-centric service to a dynamic team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Section Waiter / Team Leader
Jimmy's Falafel (Merivale)
07.2023 - Current
- Supervised daily front-of-house operations, including hosting, team briefings, and venue open/close.
- Delivered high-standard service to all guests, including VIPs, with detailed menu and allergen briefings.
- Oversaw cash handling, POS transactions, and secure transfer of tills.
- Supported service delivery through table service, order taking, and venue resets.
- Managed staff during service to ensure smooth operations and exceptional guest experiences.
- Trained and mentored new staff, fostering a strong team culture.
Section Waiter
Woodcut (Crown Sydney)
01.2023 - 07.2023
- Provided attentive, high-standard service to guests and VIP clients in private dining rooms.
- Delivered detailed food and beverage knowledge to enhance the guest experience.
- Managed a personal section efficiently, ensuring smooth and professional service flow.
- Handled allergies and dietary requirements with precision and care.
- Reset tables between courses and maintained an exceptional standard of presentation.
- Supported venue opening and closing procedures to uphold operational readiness.
Waitress
Mario's Pizza Bar
06.2022 - 12.2022
- Maintained detailed knowledge of specials to provide guests with informative menu descriptions.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Provided high level customer service
- Served and made alcoholic and hot beverages in bar environment.
Waitress
Fez & Co.
07.2022 - 10.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Waitress
Stanton
12.2021 - 06.2022
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items and desserts to increase overall sales
- Bussed and reset tables to keep dining room and work areas clean.
- Used POS systems to process sales and cash handling
Hospitality Team Member
Cakeboy Donuts
09.2020 - 01.2021
- Increased customer service ratings significantly through personable service.
- Handled cash and operated EFTPOS and till
- Responsible for opening and closing shop, including cleaning benches and moping floors
- Organised orders in a timely manner ensuring orders were boxed and donuts were and set aside
Retail Assistant
Bowden IGA
08.2020 - 01.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Trained as a barista
- Handled food to a high standard and made sandwiches in a timely manner
Education
Global Studies
University of Technology Sydney
Ultimo, NSWHigh School Diploma - undefined
St Mary's College
Adelaide, SA11.2019
Skills
- Customer Service Excellence
- Conflict Resolution & Communication
- Strategic Thinking & Problem Solving
- Eftpos and Cash Handling Skills
- Strong Multitasking & Time Management
- Team Leadership & Development
- Attention to detail and accuracy under pressure
Certification
Responsible Service of Alcohol (RSA)
Timeline
Section Waiter / Team Leader
Jimmy's Falafel (Merivale)
07.2023 - Current
Section Waiter
Woodcut (Crown Sydney)
01.2023 - 07.2023
Waitress
Fez & Co.
07.2022 - 10.2022
Waitress
Mario's Pizza Bar
06.2022 - 12.2022
Waitress
Stanton
12.2021 - 06.2022
Hospitality Team Member
Cakeboy Donuts
09.2020 - 01.2021
Retail Assistant
Bowden IGA
08.2020 - 01.2021
High School Diploma - undefined
St Mary's College
Global Studies
University of Technology Sydney